Inside Sales Rep - Hybrid

State Industrial - Recruiting•Mayfield Heights, OH

16h•Hybrid

About The Position

The Inside Sales Strategic Account Manager is responsible for managing daily service and sales activities for assigned accounts. This includes reactivating inactive customers, developing strategic relationships, and driving revenue through outbound and inbound selling efforts. The role requires a strong focus on customer experience, account growth, and cross-functional collaboration. You will be responsible for managing and growing a territory through outbound calling, B2B prospecting, as well as calling on current accounts to build relationships, maintain inventory and grow sales. Additional focus on reactivating inactive customers and cold calling new business. We pride ourselves on offering more solutions for all work environments to help customers find safe and effective ways to treat their facilities, while increasing your wallet share. A successful candidate will be able to effectively communicate with customers and internal team members, while possessing the ability to be resourceful, flexible, and resilient.

Requirements

College degree preferred; equivalent professional experience accepted
1–3 years of inside or phone-based customer selling experience
Strong outbound and inbound phone sales skills
Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
Competency in Microsoft Office applications
Strong problem-solving and decision-making abilities
Excellent verbal and written business communication skills
Ability to quickly learn product offerings and effectively communicate value to customers

Responsibilities

Serve as the primary point of contact for assigned customer accounts
Drive account growth by reactivating inactive customers and recruiting new business
Provide exceptional customer experience through consistent communication and support
Deliver accurate pricing, product, and service information to customers
Place and monitor customer orders to ensure timely and accurate shipment
Maintain detailed customer interactions and activity in the CRM system
Monitor open invoices and follow up on outstanding payments
Resolve customer issues related to quotes, orders, and invoices promptly
Introduce and promote new products and services to existing accounts
Execute assigned sales campaigns and activities from the Galley Management System
Collaborate with Field Sales teams and leadership to support broader territory objectives
Report customer and market insights to Field Sales and Management
Maintain up-to-date product knowledge and complete required training and certifications
Organize and manage customer information and sales documentation efficiently