Inside Sales Specialist

Furnished Quarters•, (Multiple States)

1d•Remote

About The Position

Inside Sales Specialist Location: Remote Schedule: Monday–Friday, 9 AM - 5:50 PM EST, plus a mandatory rotating Sunday shift (9 AM – 5:30 PM approximately once every 2 months). For each Sunday shift worked, one weekday off will be provided within the same week. About Furnished Quarters Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With 25 years of experience and LGBTQ+ diverse-owned certification, we bring a human-first approach to short-term living—elevated by care, community, and connection. We offer stays of 30 days or longer for business and leisure travelers, supported by a team that values collaboration, growth, and individuality. Our five core values—Challenge, Collaboration, Care, Career, and Community—shape everything we do. If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and gives your voice weight, it’s time to #StayDifferent. The Opportunity We’re seeking a detail-oriented, client-focused Inside Sales Specialist to support our Business Development and Key Account teams while managing inbound leads and guiding clients through the reservation process. In this role, you’ll play a critical part in converting inquiries into bookings, maintaining accurate data across systems, and ensuring a seamless client experience from initial inquiry through lease execution. This is an ideal opportunity for someone who thrives in a fast-paced, collaborative environment and enjoys balancing sales, operations, and customer engagement.

Requirements

2–3 years of sales experience in hospitality, real estate, or related industries
Proven ability to meet or exceed sales targets
Experience with CRM systems (Salesforce preferred) and property management tools (e.g., Oscar)
Strong written and verbal communication skills
Exceptional attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
A collaborative, team-oriented mindset with strong interpersonal skills
Requires rotational weekend coverage
Involves frequent computer use and managing multiple systems simultaneously
Requires the ability to sit, stand, and work at a computer for extended periods

Nice To Haves

Bachelor’s degree in Hospitality, Business, or related field preferred
Multilingual skills are a plus

Responsibilities

Respond to inbound calls and online inquiries with a high-touch, service-driven approach
Assess client housing needs and recommend suitable apartment options based on availability, pricing, and preferences
Guide clients through the full sales cycle, including lease negotiations and closing
Build strong relationships through professional communication, active listening, and rapport-building
Identify potential corporate opportunities and escalate to Business Development as appropriate
Provide creative solutions when preferred inventory is unavailable
Accurately enter and maintain client data, reservations, and communications in Salesforce and internal systems
Track and manage all client interactions, including calls, emails, and follow-ups
Ensure consistency and accuracy across platforms such as Salesforce, Oscar, and FQ Live
Handle assigned leads and provide coverage for team members when needed
Prepare, review, and manage lease documentation and reservation details
Ensure all paperwork is complete, accurate, and aligned with operational requirements
Coordinate reservation details to meet both client expectations and internal processes
Manage and process leads from multiple channels including Airbnb, VRBO, Booking.com, and other platforms
Present appropriate housing options and maintain marketplace responsiveness
Support weekend coverage on a rotating schedule
Partner cross-functionally with Sales, Guest Services, Operations, Accounting, and external stakeholders
Communicate proactively regarding timelines, challenges, and workflow updates
Participate in team meetings and contribute ideas to improve processes and client experience
Embody Furnished Quarters’ core values in all interactions
Complete required training and actively participate in performance reviews
Continuously build knowledge of markets, inventory, and industry trends