Inside Sales Specialist - International

Sub-Zero Group, Inc.•Fitchburg, WI

17h•Onsite

About The Position

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future. The Inside Sales Specialist I position plays a critical role in supporting our International global distribution partners by managing the full lifecycle of distributor orders—from order creation through final delivery. This position is both transactional and analytical, requiring strong attention to detail, cross‑functional collaboration, and a customer‑first mindset. The Specialist serves as a key point of contact for international distributors, ensuring accurate order execution, proactive issue resolution, and alignment with internal teams including Sales, Transportation, and Supply Chain. This role is essential to maintaining distributor satisfaction and supporting global business growth.

Requirements

Bachelor’s degree or equivalent professional experience
2+ years of experience in Inside Sales, Order Management, Customer Service, or a related B2B support role
Experience supporting distributors, dealers, or international customers preferred
Strong analytical and problem-solving skills with the ability to manage complex order scenarios
Excellent written and verbal communication skills
High attention to detail with the ability to manage multiple priorities simultaneously
Proficiency with ERP systems, CRM tools, and Microsoft Office applications
Ability to work effectively across cultures, time zones, and global business environments
Primarily office-based with extended computer use
Occasional early or late meetings to support international time zones
Some domestic and international travel required to support distributor partners, business meetings, and training initiatives
Travel frequency may vary based on business needs

Nice To Haves

Experience supporting international distribution or global sales operations
Familiarity with SAP or similar enterprise order management systems
Knowledge of logistics, transportation, or supply chain processes
Experience documenting processes or supporting system testing initiatives

Responsibilities

Manage the end‑to‑end order lifecycle for international distributor partners, including order entry, validation, monitoring, and delivery coordination
Serve as the primary liaison for international distributors, providing timely and professional communication via email, phone, and electronic systems
Identify, troubleshoot, and resolve complex or escalated order issues, applying deep product and process knowledge
Collaborate cross‑functionally with Inside Sales, Transportation, Fulfillment Planning, and Sales teams to ensure accurate and on‑time shipments
Support distributor satisfaction by proactively managing expectations and ensuring alignment with business policies and timelines
Assist supervisors and leads by identifying recurring issues, process gaps, and improvement opportunities
Participate in documentation of processes, testing of software tools, and support of system enhancements impacting international partners
Complete reports, projects, and ongoing processes according to department priorities and business needs