Inside Sales / Service Writer - Decatur, AL

Wilks Tire & Battery Service • Decatur, AL

21h • Onsite

About The Position

As a Customer Counter Advisor, you will gain hands-on experience in one of Wilk s Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment.

Requirements

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Commitment to following established safety policies and procedures.

Nice To Haves

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire or Parts Sales experience

Responsibilities

• Help drive and reach sales goals through customer interactions including tire and service sales.
• Build customer relationships and ensure customer satisfaction through understanding their needs.
• Understand and be able to describe all warranties, advertising, and promotion of products and services.
• Take responsibility for customer interactions from initial experience through completed service, including checking in, scheduling appointments, accurately estimating time requirements, and checking out.
• Make recommendations to customers based on manufacturing recommendations.
• Promote self-development by utilizing Company provided training tools.
• Maintain a clean and safe work and guest area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees