Inside Sales & Service Representative

Hajoca Corporation • Richmond, VA

10d • Onsite

About The Position

Hajoca Fabrication & Fire Protection Services is looking for an Inside Sales & Service Representative at their Richmond, VA location. This role involves meeting or exceeding sales targets, processing sales orders and bids, assisting customers, growing sales with existing customers, generating new customer leads, identifying value-added services, resolving customer problems, supporting counter and outside sales activities, and communicating customer business changes to management. The position also requires completing safety and compliance training and performing other assigned duties.

Requirements

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

• Contractor sales experience
• Knowledge of products sold in the Profit Center

Responsibilities

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Benefits

• Profit-Sharing Program
• Medical coverage
• Dental coverage
• Vision coverage
• Prescription coverage
• Accident coverage
• Hospital Indemnity coverage
• Critical care coverage
• Life insurance
• Long Term Disability
• Pre-tax accounts for healthcare
• Pre-tax accounts for dependent care
• Pre-tax accounts for commuter benefits
• Paid vacation
• Paid holidays
• Paid sick time
• Paid pregnancy leave
• Paid parental leave
• Paid day of community service
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed