Inside Sales & Service Representative
About The Position
Hajoca Corporation is a large, privately-held wholesale distributor of plumbing, heating & cooling, and industrial supplies. Cowan Supply, a trade name of Hajoca, is seeking an Inside Sales & Service Representative for their Norcross, GA location. This role focuses on providing excellent customer service, meeting sales targets, and building relationships with customers. The position involves processing sales orders, assisting customers, generating leads, resolving customer issues, and supporting overall Profit Center activities. The company emphasizes a decentralized business philosophy where each location operates like a small business, fostering a strong team environment.
Requirements
- 1 year of experience in customer service or inside sales; contractor sales preferred.
- Knowledge of products sold in the Profit Center preferred.
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
- Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
- Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
- Build influential relationships and trust with customers and vendors through open and interactive communication.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
- Be able to build positive working relationships and inspire teamwork with co-workers.
- Be able to learn and operate the computer related systems used to process orders.
- Be able to learn to operate warehouse material-handling equipment.
- Read, write, speak, and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Responsibilities
- Meet or exceed the sales targets established by your Manager.
- Work with the Profit Center Manager to establish revenue and margin targets.
- Accurately process Sales Orders and Bids generated through telephone sales transactions.
- Assist customers who pick up their order at our Profit Center.
- Find innovative ways to grow sales with existing customers and become their trusted advisor.
- Generate sales leads that develop into new customers.
- Identify opportunities for value-added services and articulate our solutions.
- Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
- Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Benefits
- Profit-Sharing Program
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
