Rep., Inside Sales (Evident MIS)

Evident•Bethlehem, PA

About The Position

At Evident, we deliver optical technology that pushes the limits of scientific discovery. Through advanced microscopy solutions, we help researchers and innovators illuminate the unseen. The Inside Sales, Service Representative is responsible for sales growth of service business through direct selling of service offerings such as service contracts, extended warranties, protection plans and other programs directly to customers and in collaboration with Evident Scientific personnel. The incumbent will execute the strategic business plan to achieve sales quotas, increase revenue, sell the value of service to internal and external customers, and other objectives as determined.

Requirements

Bachelor’s degree, preferably in Marketing, Communications, Business Administration, Sciences or relevant area of study or equivalent work experience.
Up to 2 years direct sales or inside sales experience preferred; customer service or other relevant experience will be considered.
Superior communication skills: verbal, written and listening.
A high level of accuracy, attention to detail and follow through are critical.
Negotiation skills, including the ability to balance company and customer needs, are essential.
A high degree of personal organization, self-reliance, initiative, and teamwork.
Ability to work well under pressure to learn quickly, deliver high quality work by firm deadlines, and multitask in a dynamic, fast paced environment.
Ability to perform required duties without close supervision is expected.
Must be a U.S. Person.

Responsibilities

Effectively execute the agreed upon strategic business plan, increasing close rate and achieving quotas by making calls to customers eligible for service offerings to discuss needs, options available, and clearly link benefits of service and value proposition.
Effectively execute the complete service sales process: pre-call plan, opportunity tracking, call customer, prepare and present quotations, overcome objections, negotiate agreements, verify purchase order accuracy, close sale, follow ups, complete all required paperwork, and any other required activities.
Support renewals, after system sale and with system sale opportunities, as needed.
Understand and utilize guidelines to negotiate detailed agreement terms and conditions with customer. Serve as the liaison to communicate with Evident Scientific legal for review and modifications when required, then back to customer or through sales personnel.
Utilize and suggest improvements in tools used to achieve sales objectives in alignment with corporate branding guidelines. Tools may include but are not limited to promotions, web based platforms, direct customer contact, brochures, flyers.
Collaborate, build relationships, and align with other departments and external resources as needed to execute, close sales, and achieve quotas.
Utilize and manage tools to measure impact and sales results of promotional programs.
Gather and convey any information to supervisor on new service related activities such as pricing, competitive activity, funding and any data that may impacting service.