Inside Sales Representative

MIRATECH Corporation•Tulsa, OK

4d•Onsite

About The Position

The Inside Sales Representative will support MIRATECH direct and independent sales channels. This role involves providing sales support to enhance the effectiveness of outside sales personnel, managing inbound customer inquiries, developing product knowledge, making outbound calls to cultivate relationships, and managing in-house account relationships. The representative will also act as a liaison between various departments and customers, maintain the CRM database, and coordinate presentations. Travel may be required for training and development purposes.

Requirements

Bachelor's Degree required or equivalent work experience of 3+ years
Previous customer service and/or sales skills required
Excellent written and verbal communication and interpersonal skills
Drive to meet and exceed performance targets and customer satisfaction levels
Ability to establish priorities and work independently
Must be detail-oriented and have ability to multi-task
Proficient in MS Office applications (Outlook, Teams, SharePoint, Word, Excel, PowerPoint)

Nice To Haves

Experience with the use of CRM, ERP or other large database systems preferred; Syspro experience is a plus
Additional language skills are a plus

Responsibilities

Provide sales support to improve the effectiveness of MIRATECH's outside sales personnel - both staff and independent sales agents
Provide customer service for inbound inquiries/transactions through calls and internet requests
Develop detailed working knowledge of MIRATECH's products, markets and customers through training and territory sales coverages.
Make outbound calls to new and existing customers to grow and develop relationships
Manage in-house account relationships and sales
Respond to customer and regional sales managers' requests, generate proposals, CRM database maintenance, document management, track order status and generate reports
Liaison between Engineering, Operations, Sales, Accounting and Customers
Regularly input call notes and other important account information in CRM system to track customer contact history
Assist with coordinating presentations for outside sales, reps and customers
Communicate and follow-up on sales leads with customers, RSMs, and sales channels
Manage customer and product complaints to Quality team
Travel as needed with outside sales for ongoing training/development
Other duties as assigned