Designer Inside Sales Representative - Onboarding

Springs Window Fashions•Montgomery, PA

12d•Onsite

About The Position

Dealer National Accounts Inside Sales Representative – Onboarding. The Best Experience Company. Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you! National Accounts Team Dealer National Accounts is a dynamic team of sales professionals with a history of growing sales profitably and building meaningful long-term customer relationships. The Inside Sales Representative will manage our relationships with new and transfer dealers, support dealers with elite status as well as assist with take-offs and contract quoting. Supported by a dedicated sales and marketing team as well as the industry’s best customer service, this position represents an exciting opportunity to take this business to the next level. Mission This role will be primarily responsible for communicating with customers, understanding, and meeting their needs, as well as ensuring a smooth onboarding and/or transfer process. The ideal candidate will be collaborative in nature, with the ability to develop close relationships with our dealers and franchisees, as well as our dedicated marketers, field sales associates and customer service. Objectives Primarily utilizing telephone, e-mail, and virtual methods, develop meaningful relationships with customers to encourage trust and loyalty. Facilitate dealer onboarding program for new owners and transfers; assist with account set up, product training, industry knowledge, etc. to accelerate business development. Maintain dealer programs for discounts, sample, and display costs with all sales contacts for dealers with elite status. Keep dealers apprised of their co-op balance and other benefits. Answering dealer’s questions and sending additional information via email (promotions, new products, etc.) and assist with order entry and/or large quote requests if necessary. Consistently gather, record and report information relating to competitor activity including product introductions, pricing, discounts and marketing programs in the CRM database. Set and meet sales goals and objectives aligned with organization goals established by leadership. Structure activities which drive dealer relationship development, product and sales training and sales growth. Provide training to dealer staff as an on-going element of the vendor-dealer relationship, including for new products and options. Strong phone presence and Zoom presentation skills. Maintain up to date call details and communicate dealer updates to appropriate departments which may include the Sales, Finance, Customer Service, CRM, Product Management, and Marketing departments.

Requirements

High School Diploma required
Customer Service experience preferred
Technical aptitude with Web conferencing, PowerPoint and Excel
Public speaking, presentation and facilitation skills required
Ability to communicate effectively in person, over the phone, and in writing
Effective professional sales presentation, discovery, and closing skills
Initiative and drive to succeed in the window fashion industry
Must have excellent sales personality - even tempered, aggressive, sincere, outgoing and friendly
Proficient in Microsoft Office
Represent Springs in a manner that adds value to the product offering
Ability to maintain up-to-date knowledge of products, processes, and sales techniques

Nice To Haves

Associate’s degree in general studies or business preferred
Window treatment or Interior design background is ideal
Ability to travel on occasion to national account training sessions preferred
Candidates that may be interested in assuming an outside sales role at some point strongly encouraged to apply

Responsibilities

Develop meaningful relationships with customers to encourage trust and loyalty.
Facilitate dealer onboarding program for new owners and transfers; assist with account set up, product training, industry knowledge, etc. to accelerate business development.
Maintain dealer programs for discounts, sample, and display costs with all sales contacts for dealers with elite status.
Keep dealers apprised of their co-op balance and other benefits.
Answer dealer’s questions and send additional information via email (promotions, new products, etc.) and assist with order entry and/or large quote requests if necessary.
Consistently gather, record and report information relating to competitor activity including product introductions, pricing, discounts and marketing programs in the CRM database.
Set and meet sales goals and objectives aligned with organization goals established by leadership.
Structure activities which drive dealer relationship development, product and sales training and sales growth.
Provide training to dealer staff as an on-going element of the vendor-dealer relationship, including for new products and options.
Maintain up to date call details and communicate dealer updates to appropriate departments which may include the Sales, Finance, Customer Service, CRM, Product Management, and Marketing departments.