Inside Sales Representative

Barry-Wehmiller•Liberty Hill, TX

11d•Onsite

About The Position

The Inside Sales Representative drives revenue and builds customer relationships by managing inbound inquiries, conducting outbound sales calls, providing product information, and resolving customer issues. This role serves as a key point of contact for customers, ensuring accurate order processing, responsive communication, and proactive outreach. The ideal candidate is customer-focused, detail-oriented, and comfortable balancing transactional work (order entry and coordination) with outbound sales activity to support revenue growth.

Requirements

2+ years of experience in inside sales, customer service, order management, or equivalent.
Strong communication and relationship-building skills.
Excellent attention to detail and ability to manage multiple priorities.
Proficiency with Microsoft Office and experience with ERP and CRM systems.
Ability to handle both transactional order processing and proactive sales outreach.

Nice To Haves

Experience in construction, concrete products, building materials, or industrial sales.
Experience supporting field sales teams.
Familiarity with technical or engineered products

Responsibilities

Handle incoming inquiries and process customer orders accurately and efficiently in the ERP system confirming order details including product specifications, pricing, availability, and delivery timelines.
Provide quotes and price orders according to guidelines provided by product management.
Coordinate with operations and logistics as well as internal and external warehouse teams to ensure timely fulfillment.
Proactively communicate order status, changes, and updates to customers.
Resolve order discrepancies, shipment issues, or customer inquiries in a timely manner.
Conduct outbound calls to existing customers to maintain relationships and identify additional sales opportunities.
Prospect and engage new customers within assigned markets or territories.
Provide product information, pricing, and recommendations based on customer needs.
Generate quotes and follow up to convert opportunities into orders.
Support outside sales representatives by coordinating quotes, orders, and customer follow-up.
Deliver responsive, professional service that reflects the values of Afinitas, builds trust, and develops strong relationships with contractors, distributors, and customers.
Address customer concerns and issues.
Serve as customer point of contact and coordinate issue resolution with appropriate internal resources.
Maintain accurate customer records, interaction notes, issue tracking, and sales opportunities in CRM systems.
Act as the voice of the customer internally by sharing feedback and market insights.
Maintain organized documentation for orders, quotes, and customer communications.
Track sales activity, pipeline updates, and performance metrics.
Collaborate with sales leadership and cross-functional teams to support business goals.
Participate in product training and continuous improvement initiatives.