Inside Sales Representative (B2B Sales Customer Expert I)

Teleperformance • Toronto, ON

9d • Hybrid

About The Position

As a Sales Representative, your sales expertise combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. An opportunity to work with one of the world’s best clients in the website and domain hosting business. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.

Requirements

• Associate’s degree or certification from an accredited program for technical and/or GED/ High school education required.
• 1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred)
• 1 year+ of experience troubleshooting basic hardware, software, or connectivity issues (preferred) and related tech support experience
• Strong verbal and written communication skills to pitch on the phone and compose compelling
• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
• Proven track record of target over achievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

Responsibilities

• Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management
• Serve as a trusted consultant with customers to get the most out of a wide range of domain registration, web hosting products on the use of a delicate range of products and services working for one of the world’s best clients in this industry.
• Reach assigned sales target.
• Consistently deliver outstanding customer experience while prioritizing and delivering assigned sales quota
• Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
• Master knowledge on one or several core products.
• Handle a moderate volume of potential clients on a daily basis through calls, aligning support with opportunities
• Manage daily activities independently and proactively based on customer needs and incentives.

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 3 weeks training, 2 weeks annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree