Inside Sales Representative

NOV • New Iberia, LA

7d

About The Position

The Inside Sales Representative will be responsible for carrying out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws. This role involves creating prospects, routing them to the appropriate Product Specialist, and providing quotation status. The representative will prepare standard quotations, conduct compliance checks for quotations and orders, and review Rig Systems orders to ensure Minimum Booking Requirements are met. They will also provide Sales Order Acknowledgements and information regarding delivery, documentation, and shipping to sales. Additionally, the role supports the development and implementation of continuous improvement processes, builds and maintains positive business relationships, and provides regular updates to management. The position also requires responding to inquiries for price, lead time, and technical information, processing customer purchase orders, maintaining accurate electronic records, and coordinating with Outside Sales to identify upselling opportunities. Collaboration with Finance to resolve billing issues and prompt, professional client communication are essential. The role must be performed safely and in accordance with Quality Assurance procedures.

Requirements

• High school diploma, GED, or an equivalent combination of education and experience required.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, required.
• Working knowledge of Customer Relationship Management (CRM) systems.
• Experience with Enterprise Resource Planning (ERP) systems such as Epicor, SyteLine, Sage, SAP, Omega, or similar platforms.
• Ability to understand business needs, objectives, and key operational drivers.
• Demonstrated ability to develop and deliver effective solutions that create value for both the organization and its customers.
• Proven ability to quickly learn and adapt to new products, technologies, processes, and changing business requirements.
• Strong analytical thinking, sound judgment, and problem-solving skills with the ability to perform effectively in a fast-paced environment.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Collaborative team player who fosters open communication, shares knowledge, and works effectively across cross-functional teams to achieve business objectives.
• Ability to take ownership of issues, manage conflict professionally, and drive timely, positive resolutions.
• Strong customer-focused mindset with excellent verbal and written communication skills, including the ability to effectively interact with both internal and external customers.

Nice To Haves

• Associate's or bachelor’s degree in business or a related field preferred.
• 2-3 years of customer service experience preferred.
• Product knowledge of wireline/slickline intervention equipment is preferred.

Responsibilities

• Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
• Create prospects, route to appropriate Product Specialist, and provide quotation status.
• Prepare standard quotations for appropriate sales person.
• Conduct compliance checks for both quotations and orders to ensure compliance.
• Review Rig Systems orders to confirm all Minimum Booking Requirements are met.
• Provide Sales Order Acknowledgement to sales.
• Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.
• Assist with developing & implementing continuous improvement processes and procedures establishing best practices.
• Build & maintain positive, professional business relationships with internal & external customers.
• Provide management with regular updates related to specific accounts and area of support.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.
• Respond to incoming inquiries to provide price, lead time & technical information to both external and internal clients.
• Prepare and submit quotations within established departmental response time.
• Check availability of components and consult with the operations team to provide accurate lead times.
• Process customer purchase orders in accordance with both stock availability and project delivery requirements.
• Maintain accurate electronic records for all sales transactions in accordance with departmental procedures.
• Coordinate with Outside Sales, identify opportunities to upsell spare parts at the point of capital equipment sale.
• Identify opportunities to increase aftermarket revenue through cross-selling, upselling, and customer engagement.
• Obtain technical clarifications from Engineering team as required and communicate these to the customer.
• Collaborate with Finance to resolve accounts receivable and customer billing issues.
• Respond to all client communication in a prompt and professional manner.
• Perform all duties in accordance with the Quality Assurance procedures and department/area work instructions.
• Perform all duties safely and in accordance with procedures, training, and instruction.

Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED