Inside Sales Representative

Sonepar•Council Bluffs, IA

3d•Onsite

About The Position

Echo Electric, a brand owned by Sonepar, is a leader in electrical distribution with over $1.2 billion in sales across multiple states. As part of Sonepar, a global leader, Echo Electric offers excellent benefits and innovative solutions while maintaining a strong local culture. The company encourages an 'adapt, dare, learn' mindset among its associates. The company has recently unified its six legacy brands (Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric) into a single brand, Echo Electric, with a shared culture, strategy, and vision. As an Inside Sales Representative, you will collaborate with outside sales representatives and customers to source products, generate quotes, and process orders. This role involves utilizing the internet and supplier websites to find non-stock items and ensuring customer satisfaction by following up on open orders.

Requirements

Bright, energetic professional with outstanding communication and interpersonal skills.
Strong computer skills and experience working with Microsoft Word, Excel, and Outlook, CRM / Database systems.
Strong listening and interpersonal skills.
Excellent verbal and written communications skills
Superior time-management and organization skills
Ability to work independently with minimal supervision
Must occasionally lift, carry or move up to 50 lbs.
Sales, Manufacturing, Supply Chain Management, Business, Marketing, or Industrial Distribution experience preferred, minimum of 2-3 years B2B Sales experience with related products preferred but not required.

Responsibilities

Assisting Outside Sales Reps with quotes and orders ensuring customer satisfaction.
Provide a high level of customer service and follow up in a friendly, professional and timely manner
Use the internet, customer catalogs and web sites to effectively source new suppliers and products as needed.
Review open orders for potential supply chain issues.
Review inventory levels at all branches within the sales region and make appropriate product transfers to replenish stock or communicate with purchasing regarding product needs or overstock of inventory.
Review and process incoming mobile orders, emails, phone calls and text messages to create customer quotes and orders.
Provide solutions and product recommendations that fit the customer’s needs.
Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
Appropriately communicate the various Echo divisions and broader capabilities to customers as needed.
Submit expense records/documents in a timely manner.
Inform the Warehouse Manager of in-house inventory discrepancies and unusually large orders and other customer special requirements.
Work with suppliers to submit, track and return tool repairs.
Occasional help with purchasing product through various suppliers.
Assist store front counter staff with fastener questions and orders.