Inside Sales Representative - Snapshot

Waste Management, Inc. (WM)•Phoenix, AZ

37d•Remote

About The Position

Under general supervision, conducts activities associated with closing new customers, and achieves budgeted closing and productivity goals by utilizing sound telephone based selling approaches. This role is remote but requires the candidate to live within 50 miles of the Phoenix business unit.

Requirements

Must live and work in the US.
High school diploma or GED (accredited).
Two (2) years customer service experience (in addition to education requirement).
Collaborate Actively
Demonstrate Professionalism
Initiate Action
Produce Results
Focus on Customers
Focus on Quality/Details
Know the Business
Influence and Negotiate
Manage Work / Time
Use Ethical Practices
Organizational skills
Proficient with Computer and Software Applications
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

Responsibilities

Generates revenue utilizing a consultative selling approach in the sale of WM services on inbound calls that are typically small and less complex accounts.
Establishes and maintains a high level of customer satisfaction in all sales transactions.
Consistently meets or exceeds weekly and monthly sales activity goals.
Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals.
Attracts, generates, manages and records leads from outbound telephone marketing.
Demonstrates excellent organizational and problem solving skills.
Exhibits proficient knowledge and use of personal computer and computer software applications.
Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers.