Inside Sales Representative

EMCO Corporation • Vancouver, BC

6d • Onsite

About The Position

This role offers an exciting opportunity to contribute to establishing Emco's market growth while providing exceptional service to customers. If you have an entrepreneurial spirit with a passion for sales, customer service, and building strong relationships, we would love to hear from you! We are seeking a highly motivated and customer-focused Inside Sales Representative to join our team. In this role, you will provide exceptional sales support to customers through phone, email, and in-person interactions at our Profit Centre. Your primary goal will be to offer outstanding customer service, generate sales leads, and close sales, helping to drive profitability and customer satisfaction. Additionally, you will support the Outside Sales function as part of a dynamic team.

Requirements

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Intermediate math skills
• Able to learn how to operate material handling equipment

Nice To Haves

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using Word, Excel, Outlook, and/or Infor M3

Responsibilities

• Answer telephone calls, emails and in person questions from customers and identify their needs
• Research product for customers and provide recommendations on our assortment of product
• Enter sales orders generated from Profit Centre customers via phone, emails, and texts
• Grow and retain established customer base and develop new business for the Profit Centre
• Fill customer orders
• Follow up on backorders with vendors and provide customers accurate lead times
• Send and follow-up with request for quotes to vendors
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Benefits

• Great mentors and on-the-job training
• Growth potential with competitive salary
• benefits
• profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED