Inside Sales Representative - Warm Leads

North Creek Roofing•Fife, WA

15h•Hybrid

About The Position

The Rehash Representative (Inside Sales) plays a critical role in converting warm leads into scheduled opportunities for our sales team. This position focuses on reconnecting with homeowners who have already completed an initial consultation but have not yet moved forward. This is a high-impact, high-activity role centered on outbound follow-up… no cold calling required. You will engage with interested prospects, address questions or concerns, and guide them toward the next step in the buying process.

Requirements

Strong verbal and written communication skills
Ability to build rapport and guide conversations effectively
Results-oriented mindset with a commitment to achieving goals
High level of organization and time management
Comfortable working in a fast-paced, high-volume environment
Willingness to learn, adapt, and apply feedback

Nice To Haves

Experience in inside sales, customer service, or call center environments
Background in home improvement, roofing, or construction sales
Experience with rehash, retention, or follow-up sales strategies
Familiarity with CRM systems and outbound dialer tools
Experience discussing pricing, financing, or handling objections

Responsibilities

Re-engage homeowners via phone, text, and email to renew interest in roofing services
Build rapport quickly and establish trust through clear, professional communication
Identify customer needs, address objections, and provide relevant solutions
Educate homeowners on products, services, and financing options
Schedule follow-up consultations (re-presentations) for the sales team
Maintain and manage a structured pipeline using CRM systems
Complete high-volume outbound outreach (60+ calls per day) with consistency
Accurately document all customer interactions and next steps
Collaborate with sales leadership to refine outreach strategies
Meet or exceed individual and team performance goals