Inside Sale Representative

GD Energy Products•Benbrook, TX

3d•Onsite

About The Position

GD Energy Products, formerly known as Gardner Denver High Pressure Solutions, is seeking an Inside Sales Representative to join their team in Fort Worth, TX. With a legacy spanning over 160 years, GD Energy Products is a leader in its industry, known for its unmatched products and services. The company is committed to maintaining its core values while evolving its identity. This role is crucial for managing order entry, screening international customers, handling international backlogs, and overseeing international shipping. The Inside Sales Representative will proactively follow up on backorders and ensure world-class customer service by collaborating with multiple departments.

Requirements

Excellent communication skills including active listening.
SAP experience strongly preferred.
Microsoft Office Suite (Word, Excel, PowerPoint) experience required.
Must have a positive and team-first attitude.
Willingness to go above and beyond expectations.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
High school diploma or equivalent with a minimum of 4 years of Customer Service experience OR a Bachelor’s degree with at least one year of Customer Service experience.

Nice To Haves

SAP experience

Responsibilities

Enter customer quotes and sales orders, and maintain backlog within SAP.
Respond to customer inquiries regarding order status, billing discrepancies, or delivery issues, and recommend or determine appropriate corrective actions.
Maintain strict discipline while operating in SAP.
Service the international sales team and international customers.
Work with multiple departments to ensure world-class customer service.
Update and enter quotes, orders, etc. in the system.
Investigate or identify part availability, production delays, transportation delays, or other potential order complications and communicate this information to the international sales team and customers.
Perform other related duties as assigned.