Inside Sales Representative - Forberg Smith

Galloup•Bridgeville, PA

1d•Onsite

About The Position

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Reporting to the Location Manager, the Inside Sales Representative is a key member of the Forberg Smith Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately quoting and processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution.

Requirements

Work Experience: 1 year customer service experience
Education: Associate’s degree or equivalent combination of skills and experience
Computer Skills: Proficiency in Microsoft Office
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment
Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
Physical, Mental and Visual Skills: Ability to see, talk and hear
Physical, Mental and Visual Skills: Ability to sit for 8 hours a day

Nice To Haves

Work Experience: Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment.
Work Experience: Experience interfacing or supporting a direct sales force
Education: Bachelor’s or technical degree
Analytics/Computer Skills: Salesforce or Epicor / Solar Eclipse

Responsibilities

Process telephone orders and quotes, respond to incoming calls, and e-mail messages from internal and external customers in a prompt manner
Maintain and grow customer sales and gross profits to meet Company growth objectives
Enter orders into Eclipse and Salesforce business system and document all transactions in accordance with Company quality system and procedures
Use Company and vendor resources to provide excellent customer service
Initiate workable solutions for customer issues and ensure effective and long-term problem resolution
Procure non-stock product to meet customer requirements following established policies and procedures
Stay current on new and evolving product offerings; utilize knowledge in selling activities
Keep outside sales and management informed of relevant open quotes and/or customer issues
Advise management of competitive products and prices
Maintain a positive, empathetic, and professional attitude toward customers
Communicate with customers and vendors through various channels
Acknowledge and resolve customer complaints
Participate in sales and product training sessions
Communicate and coordinate with colleagues, customers, and vendors as necessary
Explain and articulate product features and applications
Perform other duties and projects as assigned