Inside Sales Representative

Flow Control Group • Piedmont, SC

20d • Onsite

About The Position

Tru-Flo Valves and Automation products are manufactured by Quality Sourced Manufacturing, Inc. (QSM). QSM is the people behind every product we sell, with all of our skills, talents, experience and education. Since our start in 1996, we’ve been based in South Carolina, USA. QSM operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Requirements

• 2–5 years of inside sales or customer service experience in an industrial or manufacturing setting.
• Strong interpersonal skills with a proven ability to manage customer relationships.
• High proficiency with Microsoft Office (Excel, Word, Outlook).
• Familiarity with ERP/MRP and CRM platforms.
• Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
• Strong written and verbal communication skills.
• High School Diploma or GED required.
• Permanent work authorization in the USA required.

Nice To Haves

• Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
• Bachelor’s degree preferred or equivalent relevant experience.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.
• Maintain and manage accurate customer data in CRM/ERP systems.
• Respond to inquiries via phone, email, and in-person interactions.
• Provide proactive updates on orders, lead times, and shipping status.
• Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
• Interpret technical documents and product requirements to recommend solutions.
• Handle commercial and technical clarifications between customers and internal teams.
• Process and follow up on customer orders in a timely and accurate manner.
• Support the sales cycle from inquiry to delivery.
• Track and manage open quotes, customer follow-up, and key project milestones.
• Ensure customer expectations are met or exceeded with timely resolution of issues.

Benefits

• Medical, Dental and Vision insurance (among other plans)
• competitive 401(k) matching program
• career growth opportunities
• employee referral program
• paid time off and holidays
• parental leave
• FCG University learning and training platform available to all employees offering over 80k courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED