Inside Sales Representaive

Flow Control Group•St. Louis, MO

30d

About The Position

The Inside Sales Representative will be responsible for preparing and processing quotations, sales orders, and purchase orders. This role involves close collaboration with the Outside Sales team and various internal departments to ensure accurate and timely order fulfillment. The representative will also handle customer communications, build relationships, follow up on orders, and maintain accurate records. Additionally, the position requires completing product line training and performing other duties as assigned, while maintaining punctuality and a strong attendance record.

Requirements

Minimum of 3 years of industry experience is preferred.
High School Diploma or equivalent.
Self-motivated and a self-starter with excellent communication, time management, and organizational skills.
Strong basic math skills, high attention to detail, and the ability to multitask.
Good computer skills, including proficiency in Microsoft Office.
General office functions knowledge.
Typing speed of at least 35 words per minute.

Responsibilities

Prepare and enter quotations, sales orders, and purchase orders for products and services.
Work closely with the Outside Sales team, valve, gasket, and pump shops to ensure accurate and timely order processing.
Answer incoming calls, respond to emails, and address customer inquiries, concerns, and complaints in a timely manner.
Build effective relationships and trust with customers through active listening and understanding of their needs.
Follow up and expedite customer orders as needed, ensuring customer satisfaction.
Collaborate with vendors on purchase orders, maintaining effective communication channels.
Maintain both digital and physical files accurately to ensure easy retrieval of information.
Provide backup support for other Inside Sales representatives during their absence.
Complete required training to gain knowledge of the company's product lines.
Perform other related duties as assigned by management.
Be punctual with a strong attendance record.