Inside Sales Representative

Aston Carter•Happy Valley, OR

11d•$23 - $26•Onsite

About The Position

We are seeking a motivated Inside Sales Representative who is a proactive self-starter with strong multi-tasking, customer service, attention to detail, and communication skills. In this on-site, full-time role (Monday–Friday), you will develop a deep understanding of industrial hose manufacturing processes and product lines in order to accurately communicate with customers about products, pricing, and timelines. You will serve as a trusted point of contact for customers, helping to identify their needs, recommend solutions, and support the sales process from initial inquiry through fulfillment.

Requirements

1–3 years of experience in mechanical assembly and troubleshooting.
1–3 years of experience working directly with customers to uncover needs and provide solutions.
Experience with pricing and quoting, including providing customers with accurate prices and timelines.
Data entry experience with strong attention to detail.
Experience working with manufacturing MRP systems.
Excellent oral and written communication skills, with the ability to communicate effectively with all levels of personnel and customers.
Ability and interest in learning extensive information regarding industrial manufacturing and discussing that information confidently with customers.
Ability to thrive in a fast-paced, activity-based sales environment.
Strong problem-solving skills, including the ability to identify and resolve issues in a timely manner and understand when to escalate appropriately.
Comfort with computers and working knowledge of Microsoft Word, Excel, and PowerPoint.
Ability to adapt to changes in the work environment and manage competing demands and unexpected tasks.
Ability to speak clearly and persuasively in both positive and challenging situations.
Strong organizational skills, including the ability to prioritize and plan work activities efficiently.
Reliability and punctuality, with the ability to work independently as well as collaboratively within a team.
Professional communication skills for working with other employees, sales, management, and outside clients.
At least 2 years of prior experience in sales and customer service.
Ability to read, write, and speak English.
High school diploma or equivalent.

Nice To Haves

Prior experience in industrial manufacturing is a plus.
Experience with hose assembly is beneficial.
Demonstrated ability to build long-term customer relationships in a manufacturing or industrial environment.
Comfort working in a production setting to learn products and processes.
Interest in long-term career growth within a stable manufacturing organization.
Ability to respond positively to coaching and performance feedback.

Responsibilities

Operate as a subject matter expert for customers on products, pricing, manufacturing timelines, and the company’s high-quality customer service strategy.
Continuously learn and observe plant operations to maintain accurate, up-to-date knowledge of all products, pricing, and manufacturing timelines.
Build and maintain strong customer relationships that foster trust, dependability, and long-term partnerships.
Identify customer needs and recommend appropriate products and solutions that align with their requirements.
Coordinate closely with the Outside Sales team to service specific customers, assist with special projects, and support telemarketing efforts.
Handle incoming calls from customers, including those who may be upset or confused, with patience, professionalism, and discretion.
Complete accurate data entry in a manufacturing MRP system with a high level of attention to detail.
Support pricing and quoting activities, including providing customers with clear information on prices and timelines.
Troubleshoot customer issues related to products, orders, and timelines, and resolve problems in a timely and professional manner.
Collaborate effectively with other employees, sales team members, and management to support overall sales and customer service goals.
Spend the initial 1–2 months on the production floor assembling and building product to gain hands-on understanding of the product line and manufacturing process.
Adapt to changes in the work environment, including competing demands and unexpected task assignments.
Efficiently prioritize and plan work activities, developing realistic action plans to meet customer and business needs.
Respond constructively to direction and feedback, and proactively solicit feedback to improve performance.
Perform other duties as assigned to support the sales function and overall business operations.