Inside Sales Representative

Display Max • Howell, MI

2h • Hybrid

About The Position

This role is at the center of DisplayMax's growth engine --- owning the independent and small-chain market from first contact to repeat customer. The Inside Sales Representative manages and grows small to mid-sized customer accounts (1--99 locations) within the fixture sales division, serving as the primary point of contact for inbound sales inquiries, website and configurator leads, and regional market opportunities.

This position plays a critical role in developing the independent customer segment, driving revenue growth, and delivering a high-quality customer experience from initial contact through post-sale support. The Inside Sales Representative evaluates and escalates larger opportunities (100+ locations) to Business Development Representatives --- allowing BDRs to focus on enterprise-scale opportunities --- and transitions mature accounts to Account Managers when appropriate.

We're looking for someone who is hungry to grow, humble enough to collaborate, and smart enough to read the room. The ideal candidate is responsive, relationship-driven, and highly organized, with the ability to manage a high volume of activity while maintaining accuracy, professionalism, and strong communication.

Requirements

• 2+ years of sales, customer service, or account management experience preferred
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using CRM systems, ERP platforms, and quoting tools
• Problem-solving mindset with a proactive, solution-oriented approach

Nice To Haves

• Experience in fixtures, retail merchandising, display, or a related product category is a plus

Responsibilities

• Serve as the primary contact for new customer inquiries via phone, email, website, and configurator channels
• Respond to incoming sales leads in a timely, professional manner
• Qualify new opportunities and assess customer needs
• Escalate opportunities with 100+ locations to the Business Development Representative, allowing BDRs to focus on enterprise-scale pursuits
• Grow the independent and small-chain customer segment (1--99 locations)
• Develop local and regional market presence through outbound calls, email outreach, and proactive prospecting
• Participate in regional trade shows and networking opportunities
• Build pipeline through referrals, inbound activity, and proactive outreach
• Manage a portfolio of small to mid-sized accounts (typical lifecycle up to 2 years)
• Build relationships that drive repeat business
• Identify opportunities for upselling and cross-selling
• Prepare quotes and estimates for fixtures, layouts, and related components
• Assist customers with store layouts and product selection
• Utilize internal systems and tools to generate accurate proposals
• Ensure pricing aligns with company guidelines and margin expectations
• Monitor inventory availability using internal systems
• Clearly communicate lead times and availability to customers
• Coordinate with internal teams to ensure smooth order processing and fulfillment
• Conduct post-delivery follow-up to ensure customer satisfaction
• Manage and process RMAs (Return Merchandise Authorizations)
• Resolve customer issues efficiently to maintain strong relationships
• Identify growth-stage accounts ready for enterprise-level support and champion a seamless transition to Account Managers --- ensuring a consistent, high-quality customer experience throughout
• Ensure accurate and complete handoff of account details and history
• Maintain smaller transactional accounts as needed

Benefits

• You'll have real input in shaping how this role and the independent market segment develop.
• If you thrive with autonomy, enjoy building something from the ground up, and want your contributions to be visible --- this is that kind of role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed