Inside Sales Representative

Professional Pump • Canton, MI

6d • Onsite

About The Position

Professional Pump is a Crane Engineering Company located in Michigan. As a result of our tremendous growth, we have a need for an Inside Sales Representative. The Inside Sales Representative will provide product and service information along with resolving technical issues for Professional Pump customers. Our mission is to help customers succeed. To achieve our mission, we’ve instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Professional Pump team members impact the organization’s success and are recognized for creating “WOW!” customer experiences.

Requirements

• High school diploma or equivalent; Associate’s degree in a related field preferred.
• 1 to 3 years related experience and/or training; or equivalent combination of education and experience.
• Ability to interact professionally over the phone with a focus on customer service and increasing sales.
• Ability to multi-task in a fast-paced environment.
• Works well under pressure.
• Strong customer service and time management skills.
• Strong written and verbal communication skills.

Responsibilities

• Communicates to internal staff on pertinent details of sales and marketing transactions.
• Supports sales staff with obtaining business.
• Assists customers and internal staff with alternative equipment, parts, instrumentation and/or service options.
• Answers customers' questions about products, prices, availability, product uses and credit terms.
• Contacts current and prospective customers to explain features and solicit orders.
• Estimates prices, credit or contract terms, warranties and delivery dates.
• Consults with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Arranges and directs delivery and installation of products and equipment.
• Monitors market conditions, product innovations and competitors' products, prices and sales.
• Negotiates details of contracts and payments with assistance and prepares sales contracts and purchase orders.
• Includes pertinent peripheral quotes on equipment, parts, instrumentation, and services.
• Provides technical information to select equipment, parts and/or services that will better satisfy the customer's needs.
• Controls incoming orders and repeated part numbers.

Benefits

• Positivity, cohesiveness and celebrating a job well done!
• Competitive compensation and benefits structure within a values-driven culture
• Generous paid time off program
• Comprehensive health insurance coverage
• 401k with generous company match
• Continuous learning through our talent learning management system – Crane University

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED