Inside Sales Representative

FuseGlobal•Seattle, WA

16d•Hybrid

About The Position

The Inside Sales Account team plays a crucial role by driving growth through managing customer accounts, executing sales initiatives that strengthen relationships and deliver seamless customer experience for a portfolio of foodservice operators. The mission of the Inside Sales Representative position is to contribute to the retention and growth of existing businesses and onboard new accounts. This is achieved through various activities such as selling products, distributing marketing and merchandising materials, setting up and onboarding new accounts, troubleshooting equipment, managing order logistics, and qualifying and converting lead generation through our CRM.

Requirements

Experience managing work in Outlook
Excel intermediate experience
2+ years sales, restaurant, coffeehouse, or account management experience
Strong communication skills, written and verbal
Detail oriented ability to document work in CRM

Responsibilities

Update account information, venue details, and program records in the customer management system with an eye for detail and consistency.
Respond to general customer inquiries ensuring successful resolutions.
Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes.
Conduct proactive sales and support outreach calls by tier, driving results.
Implement sales tactics and identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
Establish, develop, and maintain business relationships with current customers in the assigned market segment to generate new business product sales.
Measure and report weekly activities to ensure KPIs and goals are met, successfully driving results.
Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment.
Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
Support monthly and annual sales goals by managing qualified CRM opportunities to closure.
Actively participate in team calls, as well as make in-person annual regional visits or periodic business travel, or in market activity fostering collaboration.