Inside Sales Representative

Refrigerative Supply Limited • Calgary, AB

2d

About The Position

The Inside Sales Representative will be responsible for sales of HVAC/R parts, equipment, and supplies over the phone and in person at the sales counter. Refrigerative Supply Limited (RSL) is a family business with a long history, committed to inspiring excellence and trust. They aim to provide the highest quality HVAC and Refrigeration experience in Canada and are recognized as a Great Place to Work for six consecutive years. RSL fosters a dynamic and inclusive workplace culture where team members feel valued, supported, and empowered.

Requirements

• Possesses excellent customer service skills.
• Must have or be able to obtain a valid Class 5 driver’s license.
• Demonstrates an understanding of effective selling methods.
• Possess a minimum of 1 year of HVAC/R sales experience.
• Possesses a good knowledge of most HVAC/R systems and the ability to demonstrate and discuss with customers.
• Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the computer.
• Understands basic inventory, warehousing, and stocking procedures.
• Must be able to handle multiple tasks.
• Works easily with others in a high-paced work environment.
• Demonstrates effective communication skills (verbal, written, and listening).
• Be energetic and self-motivated.
• Maintain a business-like manner at all times.
• Dedicated to continuous improvement.
• Possesses basic Microsoft Office skills

Responsibilities

• Provides technical support to customers.
• Answers customer inquiries regarding orders, deliveries, parts identification, warranties, and stock availability.
• Actively makes customers aware of product promotions.
• Proactive in assisting the warehouse with shipping and receiving of parts, supplies, and equipment.
• Receives and processes customer orders.
• Is constructive and proactive in providing feedback on inventory levels within the branch.
• Diligent with the accuracy of inventory within the branch.
• Assists with merchandising of products in the showroom (replenishment, arrangement).
• Informs customers of standard procedures or resolution of the problem.
• Determines the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Practices safe material handling techniques.
• Generates invoices for counter sales orders.
• Participate in a call schedule for after-hours customer service.

Benefits

• RSL is an entrepreneurial company - we don't micromanage
• Access to $3,500 annually to invest in your professional growth.
• Annual Bonus Program
• 3 weeks vacation
• 3 personal obligation days
• Wellness Account
• Rich benefits package
• Pension plan
• Access a 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed