Inside Sales Representative

Flow Control Group•Allen, TX

1d•Onsite

About The Position

For over 30 years, Shepherd Controls has been a leading company providing high-quality service, products, and solutions to our customers. As an Inside Sales Representative (ISR), you will be an important part of our sales and customer support team. Your role will include generating sales, building, and maintaining customer relationships, while providing service to customers and our Outside Sales team, and coordinating departments within Shepherd Controls and FCG sister brands. Shepherd Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Requirements

Exceptional communication skills, verbal and written
Understanding of the importance of following through with work
Able to be a team member and willing to help others
Inside sales and/or customer support experience
Able to multitask, keep organized, and work with several platforms
Ability to quickly learn product information
Detail-oriented with excellent problem-solving skills
Experience and record of meeting or exceeding sales goals

Nice To Haves

Salesforce experience preferred
Bilingual a plus

Responsibilities

Generate sales by proactively contacting customers, upselling, following up on quotes and orders, responding to inquiries, and providing solutions
Build customer relationships by timely following up on inquiries, periodically contacting customers to provide services and support, and by asking how we can help all in a professional manner
Being a team player by supporting others when out, having collaborative discussions, and helping with technical support and ideas
To have or gain knowledge on all product lines and areas of support by participating in product training, portal training, research, and keeping up to date with new products, specials, and incentive programs
To prepare and process quotes. To understand, track, and provide feedback on wins/losses of quotes
To prepare and process orders. To follow up on order status, delivery dates, order changes, and customer satisfaction.
To prepare and follow up on RMAs
To provide customers with invoices upon request
Follow up on quotes, orders, expediting, and RMAs of any team member when required
Collaborate with vendors and represent the company with professionalism
Actively participate in company meetings and training courses
Create, Follow-up, and Modify Leads
Properly record all relevant information into P21, Salesforce, and quote tool.
Diligently work to meet individual, team, and company bookings, margins, and revenue goals. Also, to actively participate in incentive programs and product line promotions.
Use all required tools, such as but not limited to Salesforce, P21, Quote tool, and Cross Sales tool
To work with other departments within the company for assistance with customer service needs (billing, tracking, engineering, etc.)
Adhere to processes and polices of the team and company
Work with outside sales to provide customer support and service
Be adaptable to new responsibilities assigned by management

Benefits

Employee ownership program extended to every employee within our portfolio companies.
Medical, Dental and Vision insurance (among other plans)
Competitive 401(k) matching program
Career growth opportunities
Employee referral program
Paid time off and holidays
Parental leave
FCG University learning and training platform available to all employees offering over 80k courses.
Custom training programs
Mentorship
Supportive environment to help you achieve your goals.