Inside Sales Representative

Triangle Fastener Corporation • Richland, MS

20d • Onsite

About The Position

Triangle Fastener Corporation is a fast-growing wholesale distributor that has been serving the construction industry in the US and beyond since 1977. We are currently seeking a full time Inside Sales Representative to join us at our office in Jackson, MS. This position is ideal for an ambitious individual who can thrive in a fast-paced environment while working in collaboration with supportive and knowledgeable professionals like yourself! As a Triangle Fastener Corporation employee, you can expect a team-oriented environment with plenty of benefits.

Requirements

• 1+ years of prior experience in a customer service position, or related position
• Proficient in Microsoft Office Suite
• Proficient in multitasking to efficiently manage various responsibilities
• Skilled at working effectively in a collaborative environment
• Effective communication skills, both spoken and written
• Proficient in problem-solving, addressing challenges effectively
• Ability to learn & execute company’s software, including SXE

Nice To Haves

• 3+ years of prior experience in an inside sales position, or related position
• Associate degree in business, sales, marketing or similar, or equivalent level of prior relevant experience

Responsibilities

• Provide customer pricing through phone, email, and electronic quotes, ensuring prompt and accurate responses.
• Monitor and maintain proper inventory levels and turnover rates utilizing replenishment systems, optimizing supply chain efficiency.
• Coordinate delivery schedules and communicate essential delivery information to customers, ensuring timely and accurate shipments.
• Proactively address and resolve customer service issues while diligently tracking open orders to ensure customer satisfaction.
• Cultivate and nurture strong working relationships with vendors to enhance partnership and service quality.
• Perform follow-up procedures to guarantee punctual shipment of products sold, fostering customer trust.
• Manage walk-in counter, phone, and email customer inquiries, providing product guidance as needed to meet customer needs.
• Coordinate and support sales efforts initiated by Outside Sales personnel, contributing to the overall sales strategy.
• Maintain the showroom and offer innovative marketing ideas to promote key products and promotions, ensuring a clean and well-stocked presentation.
• Pull orders for counter sales as needed, in a timely & efficient manner.
• Maintain seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily.
• Regularly audit the open sales reports to uphold data accuracy and operational efficiency.
• Process and dispatch samples, catalogs, and credit applications sourced from the sales leads.
• Strive for excellent customer service while delivering on commitments and promises to customers.

Benefits

• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance
• Paid vacation days, paid personal days, and immediate eligibility for Paid Holidays
• Company funded disability and life insurance
• Consistent employer contribution to 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED