Inside Sales Representative

Byrne•Rockford, MI

12d

About The Position

Utilizing Byrne’s principles of world class customer service, the Inside Sales Representative will drive sales inside the four walls of Byrne as well as mine unrealized opportunities inside Inbound Sales. They will be responsible for the account management of assigned customers and reaching the company’s sales targets.

Requirements

Minimum of 4 to 7 years of experience in customer service or call center management.
Minimum of 1 to 2 years of experience in inside sales.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Strong work ethic and personal accountability.
Highly proficient computer skills, including expertise in MS Excel and Word.
Demonstrable ability to multitask effectively in an environment requiring patience and flexibility.
Strong technology acumen is essential to the nature of the role and multitasking.
Demonstrated ability to prospect and qualify leads.

Nice To Haves

Familiarity with ERP and CRM systems is a plus.
Foreign language fluency for the international market served is a plus.

Responsibilities

Utilizes existing data and reporting to analyze and qualify leads.
Completes daily cold calls to grow new business, resulting in an increase in new customer sales and growing accounts to ‘graduate’ to the commercial level.
Utilizes common sense selling practices to close sales.
Warm-calls existing customers in Byrne’s CRM to solicit sales and drives customers to utilize e-commerce.
Achieves weekly lead generation and sales pipeline goals, including opportunities in all 4 quadrants of the Byrne project pyramid.
Accurately profiles and categorizes all leads through comprehensive market research.
Receives inbound customer calls and responds to inquiries, providing detailed information about product specifications and functions. Utilizes product knowledge to identify the right product for the right application, identifies and offers alternative product offerings. Refers highly technical questions to Engineering department. Records conversation details in CRM.
Provides customer quotes for special and custom products.
Leverages a wide variety of available tools to connect with customers, such as phone, email, chat, and virtual meetings.
Acts as the subject matter expert for the company’s full products and accessory offerings and is consistently up to date with new products and launches.
Uses negotiating skills to understand our customer’s BATNA.
Tracks and meets weekly, monthly, quarterly, yearly sales metrics.
Serves as customer service liaison for Byrne customers, answering questions regarding production lead times, product availability, and other product specifications and concerns. Coordinates customs clearance and international shipping compliance when necessary.
Processes customer orders and requests.
Backfills for CR Professionals, as needed.
May conduct on-site visits to customers.
Explores ways to improve customer satisfaction and create innovations and solutions to customer needs.
Participates in companywide CSM events for continuous improvement.
Performs other duties as required.