Inside Sales Representative (New Castle, DE)

Triangle Fasteners Inc • New Castle, DE

1d • Onsite

About The Position

Triangle Fastener Corporation is seeking a detail-oriented and service-driven Inside Sales Representative to join their Sales Team in New Castle, DE. This role serves as the primary point of contact for customer inquiries via walk-in, phone, and email, ensuring a smooth sales experience. The representative will support both individual customers and the Outside Sales team by managing quotes, orders, and daily customer service to maintain project timelines and client satisfaction. This is an Associate-level opportunity suitable for recent graduates and those looking to grow from entry-level sales.

Requirements

• Proficient in Microsoft Office Suite/365
• Strong multitasking and time management skills
• Excellent communication skills, written and verbal
• A collaborative mindset with strong problem-solving abilities
• Ability to learn and operate company software, including CSD
• Customer-centric mindset with a commitment to delivering on promises
• Keen sales acumen
• 1+ year in sales-based customer service or related position
• High School Diploma or GED

Nice To Haves

• 3+ years in inside sales or similar position
• Associate’s degree in business, sales, or related field

Responsibilities

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries
• Handling walk-in sales and guiding customers through product selections
• Entering and processing orders with precision and speed
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand
• Coordinating delivery schedules and providing updates to customers
• Supporting the Outside Sales team by managing backend processes and customer follow-ups
• Maintaining a clean and professional showroom and promoting featured products
• Addressing and resolving customer issues proactively and professionally
• Preparing and sending product samples, catalogs, and credit applications
• Reviewing open sales reports and ensuring data integrity
• Pulling counter orders as needed to ensure timely customer service
• Working closely with the Branch Operations Manager and other sales staff daily

Benefits

• Eligibility for Triangle Fastener Corporation's Commission Program
• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance made available on the 1st of the month following thirty (30) days service
• Paid Vacation and Personal Days with immediate eligibility for nine (9) Paid Holidays starting Day 1
• Company funded Short-Term Disability, Long-Term Disability, and Insurance policies
• Safe harbor retirement plan that guarantees company contribution regardless of employee contribution
• Year-end profit sharing
• Professional development through industry events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED