Inside Sales Representative

MISTRAS Group•Auburn, MA

11d•Onsite

About The Position

The Inside Sales Representative will be responsible for introducing services to new and established clients. They will communicate with customers by telephone and/or email. The primary duty involves building a large sales funnel by finding, developing, quoting, and tracking qualified opportunities that will lead to a sale.

Requirements

High school diploma, Undergraduate degree preferred
Experience in Sales and Marketing
Valid Driver’s License
Travel between 0-10% to customer sites/trade shows when the business need is required
Microsoft Office suite (Word, PowerPoint, Excel etc.)
Exceptional communication skills.
Able to work in fast-paced, self-directed environment.

Nice To Haves

Industry specific and/or NDT experience a plus.
CRM proficiency preferred

Responsibilities

Have an understanding of Mistras’ OneSource Solution portfolio with a focus on NDT.
Generate and manage customer quotes and proposals, ensuring pricing accuracy and solution alignment with operational capabilities.
Ensure timely follow-up of quotes and opportunities with customers.
Drive customer satisfaction with the services being provided, with an eye toward future business opportunities.
Close coordination with Sales and Operations Management, as necessary.
Provide feedback on the market & competitive trends.
Update & maintain current customer information, quotes, and sales activities CRM on a daily & weekly basis.
Prepare all necessary reports in a timely & accurate manner, as requested by management.
Provide feedback on methods to improve qualified lead generation and quoting results.
Identify decision-makers amongst targeted leads to start the sales process.
Conduct outbound and respond to inbound lead generation efforts.
Deliver accurate forecasts, sales reports, and pipeline visibility on a regular basis to management.
Participate fully in training sessions, meetings, skill-building, and professional development classes.