Inside Sales Representative
About The Position
This position is responsible for servicing, maintaining and growing existing accounts and pursuing new opportunities while working closely with Outside Sales and Management. Normal activities include providing product information, pricing, and technical support. The role executes and delivers upon a defined set of Best Business Practices for the Inside Sales role, which includes Quoting, Sourcing, Closing Orders, Accurate Order Entry, Outcalls, Leads and Opportunities, and the use of the Curbell Selling System, CRM and Sales Tools. The Inside Sales Representative develops strong relationships with strategic customers, calculates, quotes, and negotiates price, delivery, and terms of sale. They uncover new opportunities with customers by leveraging relationships and asking market related questions, introduce new materials to customers, and educate them on use and applications. The position involves following up on existing quotes, closing sales on existing and new business, and proactively making outcalls to current and potential customers, with performance measured by Overall Sales and Margin Results. Using the SAP CRM system, the representative reviews, verifies, and inputs customer contacts, quotes and orders, and is responsible for managing customer information in SAP and CRM to increase the customer service experience. Communication with Outside Sales, Purchasing and Management on new developments, sourcing and key account information is also a key responsibility.
Requirements
- Ability to solve a range of straightforward problems and determine possible solutions using standard procedures
- Understands business-to-business selling approach
- Working knowledge of sales promotion techniques
- Able to perform basic arithmetic calculations quickly and accurately to prepare quotes
- Working knowledge of Microsoft Office
- Proficient in SAP, or similar system
- May be required to travel on occasion
Responsibilities
- Servicing, maintaining and growing existing accounts
- Pursuing new opportunities
- Working closely with Outside Sales and Management
- Providing product information, pricing, and technical support
- Executing and delivering upon a defined set of Best Business Practices for the Inside Sales role (Quoting, Sourcing, Closing Orders, Accurate Order Entry, Outcalls, Leads and Opportunities, and use of Curbell Selling System, CRM and Sales Tools)
- Developing strong relationships with strategic customers
- Calculating, quoting, and negotiating price, delivery, and terms of sale
- Uncovering new opportunities with customers by leveraging relationships and asking market related questions
- Introducing new materials to customers and educating them on use and applications
- Following up on existing quotes
- Closing sales on existing and new business
- Proactively making outcalls to current and potential customers
- Using the SAP CRM system, reviewing, verifying, and inputting customer contacts, quotes and orders
- Managing customer information in SAP and CRM
- Using SAP CRM information to increase customer service experience
- Communicating with Outside Sales, Purchasing and Management on new developments, sourcing and key account information
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
