Inside Sales Representative

Doman Building Materials Group Ltd•Langley, BC

4d•Onsite

About The Position

The Inside Sales Representative (ISR) is one of three key customer-facing positions and plays a primary role in creating the first impressions for excellent customer service. The ISR lays the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering orders into the system, and relaying vital information to operations team members. Doman's sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers. The ISR takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. The ISR also aims to increase sales revenue, order by order. Our customers range in size from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.

Requirements

Excellent customer service skills on the phone
Demonstrated ability to anticipate customer needs
Comfortable with conducting outbound phone calls to existing customers
Able to quickly learn technical information specific to the building industry
Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
Aptitude for numerical calculations
Excellent English communication skills at a capacity to influence sales over the phone
High school graduation is a requirement
Applicants must have reliable transportation, as the site is not serviced by public transit.
Applicants must be legally entitled to work in Canada without sponsorship.

Nice To Haves

Working knowledge of wood frame residential construction is an asset
Formal sales training is desirable

Responsibilities

Maintain and grow existing customer relationships.
Promptly answer customer phone calls for orders, quotes, and inquiries.
Determine customer requirements and secure the maximum invoice value for the order.
Sell additional products by recognizing opportunities to up-sell or sell complementary products.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Enter orders efficiently and accurately into the order system.
Relay vital information to operations team members.
Prompt and accurate handling of credits and returns.
Partner with Account Managers to manage customer relationships (in some regions).
Promptly and professionally resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
Fill delivery trucks, follow up on orders and offer sales promotions through outbound calls.
Increase the dollar value of an order with every opportunity.