Inside Sales Representative

Military Spouse Corporate Career Network • Englewood, CO

9d

About The Position

The B2B Client Services Specialist serves as a primary point of contact for our business customers, building strong relationships and delivering exceptional service throughout every interaction. In this role, you will manage the full order lifecycle, proactively engage with customers to understand their evolving needs, and collaborate across teams to ensure timely, accurate solutions. By staying informed about customers' upcoming projects and priorities, you will identify opportunities to recommend relevant products and services that support their business goals while contributing to customer satisfaction, retention, and long-term account growth. Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as their product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable and broadband operators across the country as well as many international operators in Mexico, Latin America, and Asia.

Requirements

• 3 to 5 years of B2B customer service experience, ideally within a distribution or supply chain environment.
• Excellent written and verbal communication skills, with a customer-first mindset.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, with advanced Excel skills an advantage.
• Analytical mindset with strong attention to detail and a commitment to accuracy.

Nice To Haves

• Associate’s or Bachelor’s degree preferred; equivalent professional experience considered.
• Experience with CRM platforms (e.g., Microsoft Dynamics, Salesforce, or similar) preferred.

Responsibilities

• Build and maintain strong, long-term relationships with assigned customer accounts, serving as a trusted and responsive point of contact
• Engage with customers to understand their needs and recommend relevant Digicomm products and services using a consultative, solutions-based approach
• Leverage internal product knowledge to identify cross-selling opportunities, referring to the sales and engineering team when appropriate
• Perform account reviews and follow up on strategic quotes that have yet to be turned into an order
• Manage customer inquiries across the order lifecycle, including order entry, status updates, expediting, delivery coordination, and order management
• Partner with internal teams — including sales, supply chain, and operations — to resolve issues, execute request for prices (RFPs), and deliver effective solutions
• Develop a strong understanding of our product portfolio to support customer needs
• Maintain accurate customer records and activity documentation within the CRM system to ensure data integrity and continuity
• Contribute to process improvement initiatives, bringing a solutions-oriented mindset to daily operations
• Perform other duties as assigned

Benefits

• Employee medical coverage premiums paid in full by Digicomm
• Dental and vision plans
• 401(k) plan with employer match that is fully vested upon enrollment
• PTO- Paid time off
• Company-paid Life and AD&D insurance
• Company-paid Short and Long-term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)
• Professional development opportunities and career pathing
• Monthly happy hours and teambuilding events
• Semi-annual company celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree