Inside Sales Representative

CommuniCare Health Services

1d•Remote

About The Position

The Inside Sales Representative is the heartbeat of Never Alone's day-to-day sales engine — a warm, energetic, and highly organized relationship builder who keeps prospects moving through the pipeline, existing customers engaged and growing, and partner agencies connected to the right resources. This is a phone- and video-first role that blends new business development, account growth, platform adoption, and cross-continuum referral generation into one dynamic position. The ideal candidate is someone who genuinely loves people, thrives on conversation, and brings infectious energy to every interaction. You don't just make calls — you make connections. You listen carefully, ask smart questions, and have a natural ability to match what Never Alone offers with what a customer or prospect truly needs. Whether you're following up on a warm lead, re-engaging a quiet account, walking someone through a platform demo, or connecting a facility to a partner agency, you do it with enthusiasm, empathy, and professionalism. This role reports directly to the Director of Sales and works in close coordination with the field sales team, operations, and partner agencies across the care continuum.

Requirements

2+ years of inside sales, business development, or account management experience, ideally in healthcare technology, SaaS, or a clinical services environment.
Experience conducting virtual product demonstrations and managing a multi-touch outbound prospecting cadence.
Experience working with CRM platforms (HubSpot preferred) for pipeline tracking, activity logging, and reporting.
Warm, outgoing, and genuinely people-oriented — someone who lights up on a call and makes every person feel heard, valued, and excited about what's possible.
Positive, resilient, and energetic — you bring good energy to every interaction, even on a heavy call day, and you don't let setbacks dim your enthusiasm.
Strong active listening skills — you ask great questions, pay close attention to what customers and prospects are really saying, and respond thoughtfully rather than reactively.
Organized and self-disciplined — capable of managing a high volume of outreach activity, a complex pipeline, and multiple customer relationships simultaneously without dropping the ball.
Coachable and growth-oriented — receptive to feedback, eager to improve, and motivated by continuous learning and skill development.
Collaborative team player — works well with field sales reps, operations, and partner agencies, and understands that shared success is the goal.
Comfortable with ambiguity and adaptable to change — Never Alone is a growing company, and this role will evolve; you embrace that rather than resist it.
Working knowledge of or genuine curiosity about post-acute care settings and how care is delivered across SNF, AL/IL, Home Health, Hospice, and community-based environments.
Basic understanding of how technology purchasing and adoption decisions are made in healthcare organizations.
Proficient in HubSpot CRM or a comparable sales CRM platform.
Comfortable conducting virtual meetings and demonstrations via Zoom, Microsoft Teams, or similar video conferencing tools.
Quick learner with new software — able to develop strong platform expertise in the Never Alone product to support confident, credible demonstrations.

Nice To Haves

Familiarity with post-acute care settings — including SNF, AL/IL, Home Health, or Hospice — is a significant plus, though a genuine passion for healthcare and senior care will be equally considered.
Familiarity with the care continuum and how different provider types interact, refer, and coordinate with one another is a meaningful advantage.
Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred. Equivalent combination of education and relevant work experience will be considered.

Responsibilities

Proactive Outbound Prospecting & New Client Development Conduct high-volume, high-quality outbound calls and video meetings to prospective SNF, AL/IL, Home Health, Hospice, and ACO customers to introduce the Never Alone platform and generate qualified pipeline.
Research and identify key decision-makers at target organizations, developing personalized outreach strategies that resonate with each prospect's specific care setting and operational priorities.
Follow up consistently and persistently on inbound leads, conference contacts, and marketing-generated inquiries to convert interest into scheduled discovery meetings and demos.
Maintain a proactive daily outreach cadence, balancing new prospecting with pipeline nurturing to ensure a steady flow of opportunities at every stage.
Collaborate with field sales representatives to coordinate outreach strategies, hand off qualified opportunities, and support territory coverage for the national and D2C sales teams.
Platform Adoption & Utilization Growth Serve as a proactive point of contact for existing Never Alone customers, conducting regular check-in calls to assess platform usage, surface adoption barriers, and celebrate wins with the care team.
Monitor account utilization data and engagement metrics to identify customers who may be underusing the platform, then develop and execute targeted outreach plans to re-engage and re-energize those accounts.
Guide customers through best practices, feature highlights, and workflow tips that help them get maximum value from the Never Alone platform in their day-to-day clinical operations.
Work closely with the Operations team to flag adoption concerns early, coordinate training support, and ensure customers feel consistently supported and valued.
Track and report on adoption trends across the customer base, providing insights to the Director of Sales and internal teams to inform customer success strategies.
White Space & Expansion Selling Identify and pursue white space opportunities within existing accounts — uncovering additional facilities, departments, care lines, or patient populations that are not yet using Never Alone.
Conduct structured account reviews to map current usage against the full breadth of the Never Alone platform, identifying gaps where additional services or expanded deployments could deliver meaningful value.
Present upsell and cross-sell opportunities to existing customers in a consultative, low-pressure manner, framing expansion as a natural next step in their journey toward better care delivery.
Partner with field sales representatives on larger expansion opportunities that require in-person engagement or executive-level conversations.
Maintain an up-to-date expansion pipeline in HubSpot CRM, tracking white space opportunities by account alongside new business pipeline.
Partner Agency Referrals Develop a working knowledge of Never Alone's partner agency network across the care continuum, including home health agencies, hospice providers, ACOs, managed care organizations, and community-based service providers.
Identify referral opportunities during customer and prospect conversations, connecting individuals and organizations to the right partner agencies when Never Alone alone cannot fully meet their needs.
Build and maintain warm relationships with partner agency contacts, facilitating two-way referral flows that benefit patients, partner agencies, and Never Alone alike.
Document referral activity in CRM and track outcomes to demonstrate the value of the partner network and identify opportunities to deepen key relationships.
Work with the Director of Sales and operations leadership to refine the referral process and identify new partner agencies that can strengthen Never Alone's care continuum offering.
Product Demonstrations Conduct live virtual product demonstrations for prospects and existing customers, delivering clear, engaging, and personalized walkthroughs of the Never Alone platform tailored to each audience's care setting and priorities.
Prepare for demos with thorough discovery, ensuring each demonstration speaks directly to the clinical workflows, pain points, and goals of the people in the room.
Follow up all demonstrations with timely, personalized outreach that reinforces key value points, addresses questions, and advances the opportunity toward a next step.
Support field sales representatives with demo preparation, logistics, and follow-through for joint calls and in-person presentations.
Continuously sharpen demo skills and platform knowledge, staying current on new features, use cases, and customer success stories that strengthen the Never Alone narrative.
CRM Management & Sales Reporting Maintain meticulous, real-time records in HubSpot CRM for all prospect and customer interactions, including call notes, email activity, demo outcomes, and next steps.
Track personal performance metrics including call volume, demo completions, pipeline generated, adoption improvements, and referrals facilitated.
Provide regular activity and pipeline updates to the Director of Sales, highlighting wins, trends, and areas where additional support or resources are needed.
Use CRM data proactively to prioritize outreach, identify at-risk accounts, and spot expansion opportunities before they become problems or missed revenue.