Inside Sales Representative – New Castle, DE

Felder Group USA•New Castle, DE

About The Position

We are a well-established manufacturer of high-quality, precision European woodworking machinery. Our products incorporate advanced technology, premium materials, and industry-leading safety standards to ensure consistent performance and reliability. As a rapidly growing company, we are committed to delivering exceptional service and customer support—standards our clients have come to expect. Despite our growth, we maintain a close-knit, team-oriented environment where employees are trusted to work independently without excessive micromanagement. We also believe in creating real opportunities for advancement, so our team members can grow their careers without feeling limited. We are seeking enthusiastic, career-minded, and self-motivated individuals to join our team as Inside Sales Representatives in our New Castle, DE office. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers over the phone, and is confident in closing sales. The right candidate will have strong communication skills, be comfortable handling a high volume of calls, and possess a proactive, results-driven mindset. A strong mechanical aptitude is a major advantage, as we specialize in woodworking machinery. Experience in inside sales, industrial products, or capital equipment is preferred—but we are willing to train motivated candidates with transferable skills.

Requirements

Excellent phone presence and communication skills
Strong closing ability and sales confidence
High-volume phone sales experience preferred
Mechanical or technical mindset is a plus
Comfortable with CRM systems and general computer use
Ability to travel occasionally for trade shows

Nice To Haves

Woodworking or industrial experience is a plus (not required)

Responsibilities

Engage with business owners and private customers to understand their needs
Recommend machines, tools, and accessories tailored to each application
Handle high-volume inbound and outbound sales calls
Prepare and present quotes and close sales opportunities
Welcome and assist customers visiting the showroom
Schedule appointments and follow up on leads
Build and maintain strong customer relationships
Collaborate with internal teams to support the sales process
Participate in occasional trade shows across the United States
Progress through a structured training program covering equipment from entry-level machines to advanced CNC systems