Inside Sales Representative

MASTER DO NOT USE•Fort Lupton, CO

7d•$21 - $29•Onsite

About The Position

Inside Sales Representative at Merritt Aluminum Products, a two-time winner of the 'Best Company to Work for in Colorado'. This full-time role offers a competitive salary range and a supportive work environment with big company benefits and a small company feel. The position involves lead generation, prospecting, sales activities, customer support, relationship management, product knowledge advisory, service responsiveness, and maintaining organization and efficiency. Employees are expected to uphold the company's core values of Integrity, Trust, Excellence, Respect, and Teamwork.

Requirements

High School Diploma, associate’s degree or an equivalent level of training or experience
Relevant experience in a tech support, customer service role or an equivalent skill set
Strong computer skills and technical knowledge
Proven ability to provide quality customer service support
Strong organization skills to promptly address all customer inquiries
Ability to develop detailed knowledge of Company products, features and benefits
Strong problem-solving ability
Strong customer interaction and people skills

Responsibilities

Identify and research potential customers through various channels like, cold calling, email campaigns, market research, and existing customer reviews
Qualify inbound leads from marketing campaigns and website inquiries
Build and maintain a strong pipeline of prospects in coordination with the outside sales team
Utilize CRM tools to track, manage, and grow prospect interactions
Conduct market research to uncover new business opportunities
Complete 20+ outbound calls daily to prospects and existing customers
Conduct needs assessments to understand customer requirements and challenges
Present product features, benefits, and value propositions effectively
Deliver product demonstrations via phone, video conferencing, or screen sharing
Prepare and deliver customized proposals and quotes
Close sales and achieve monthly and quarterly revenue targets
Enter orders into the ERP quickly and efficiently
Quickly and accurately identify customer questions, issues and needs
Recommend the most effective product or solution with a focus on ease and efficiency
Maintain a positive, professional and empathetic approach in all customer interactions
Handle challenging situations with composure and confidence
Guide customers through solutions in a clear and patient manner
Maintain a deep understanding of company products, services, and customer use cases
Clearly articulate product advantages versus competitors
Apply best practices to recommend, explain, and sell optimal solutions
Meet or exceed team response time goals for calls, inquiries, and feedback
Contribute to improved response times through documentation and knowledge sharing
Maintain accurate and up-to-date records of all sales and customer interactions in CRM
Track and report key performance metrics (call volume, conversion rates, revenue)
Produce accurate and timely written orders with minimal revisions required
Participate in sales meetings, training sessions, and team initiatives
Stay organized and ensure all customer issues are followed through to completion
Accurately document required information to support reporting and operations
Utilize downtime productively for continuous improvement and development
Identify opportunities to improve products, services, and customer experience
Contribute to the implementation of process improvements to address recurring issues
Provide feedback to marketing on lead quality and campaign effectiveness