North Star JCB - Inside Sales Representative

JCB North America•Chicago, IL

2d•Onsite

About The Position

North Star JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale or rental of products and services offered by North Star JCB. The Sales Representative will serve as the primary liaison between North Star JCB and the customer.

Requirements

At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.
Proven experience in inside sales, preferably in the equipment industry
Strong customer service skills and a customer-centric approach
Excellent communication skills, both verbal and written
Ability to multitask, prioritize, and manage time effectively
Proficient in using CRM software and MS Office Suite
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team

Responsibilities

Handle inbound and outbound sales inquiries, providing product information, and closing sales
Respond to inbound sales inquiries via phone, email
Make outbound calls to prospective and existing customers
Identify customer needs and recommend appropriate equipment solutions
Provide detailed product information, including features, benefits, and pricing
Prepare and process sales orders accurately and efficiently
Follow up on quotes and leads to convert them into sales
Coordinate with the operations team to ensure timely delivery of equipment
Build and maintain strong relationships with new and existing customers
Handle customer complaints and concerns with professionalism and escalate issues when necessary
Ensure high levels of customer satisfaction through excellent service
Maintain accurate records of customer interactions and sales activities in CRM systems
Provide regular sales updates to management
Stay updated on product knowledge and industry trends