Inside Sales Representative

Davis Wire Corporation•Kent, WA

14d•$29 - $35•Onsite

About The Position

The Inside Sales Representative is responsible for interacting with customers, provides information, solicits sale of new or additional business, resolves complaints and records information into computer, assisting customers in placing orders, and provides guidance to customers and advice relative to their business operations.

Requirements

High School or Equivalent – Bachelor’s preferred
Must be 18 years or older due to work environment and labor laws
Must be able to pass preemployment background, drug/alcohol, and physical screenings
Two years of experience of customer service within a manufacturing environment preferred
Must be able to apply concepts of basic algebra and geometry, as well as calculate figures and amounts such as: discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
Ability to write routine reports and create professional correspondence.
Ability to speak effectively and present before groups of customers, or employees
Ability to apply common sense understanding to carry out instructions
Ability to think strategically and problem solve effectively
Must be able to type 50+ words per minute
Intermediate skill with computer and Microsoft Suite
Professional Phone Manner
Must be able to understand or gain understanding of Washington Department of Transportation regulations including height, width, and weight restrictions for all common carriers
Excellent written communication and documentation skills
Must be able to work independently, as a team, and be able to work with both internal and external customers
Must be able to communicate effectively in English, both verbally and in writing, to follow safety procedures, understand work instructions, complete documentation, and communicate with coworkers and supervisors.
Authorized to work for any employer in the United States of America

Nice To Haves

Bachelor’s preferred
Two years of experience of customer service within a manufacturing environment preferred

Responsibilities

Receives, processes, and follows up on inquiries as necessary for sales orders.
Prepares price quotes and initiates order entry process.
Maintains and keeps current pertinent database information such as sales records and price pages.
Discusses any complaints from customers and refers complaints to designated departments for investigation.
Maintains contact with management of specifically assigned accounts.
Maintains a continuing knowledge of steel wire products.
Represents and assists Sales Representatives and Sales Managers.
Coordinates paperwork flow until billing is completed.
Coordinates with production, scheduling, and shipping to meet established schedules as customer requires.
Assists customers in all aspects of order placement, including answering product questions, preparing price quotes, order status inquiries, providing information on shipping or billing, and addressing complaints or concerns.
Initiates order entry process and accurately enters data into ERP.
Ensures a balance between company policy and customer benefit by using effective decision making and communicating to customers. Handles issues in the best interest of both the customer and the company.
Handles complaints from customers and provides appropriate solutions. Refers complaints to designated departments for investigation when necessary.
Enhances existing relationships by informing customers of newly available product offerings.
Assist in sample and literature requests, tracking back orders and pulling customer information and/or report data, etc.
Partners and collaborates with Sales Representatives and Sales Manager to ensure that all customer activity is handled promptly and thoroughly.
Other duties as assigned.