CUSTOMER SERVICE REPRESENTATIVE

STEELSUMMIT HOLDINGS INC•La Vergne, TN

3d•Hybrid

About The Position

The Inside Sales Representative serves as the intermediary between customers and the organization for the sales team, facilitating effective communication and relationship management.

Requirements

Associate degree or equivalent experience
6 mos - 2 years of sales and/or steel experience preferred.
Excel proficiency required
Detail and number-oriented industry.
Word experience a plus
Data management a plus
Employees are standing/walking 10% of time; sitting 80% of time; using telephones and computers 80% of time; lifting up to 10 lbs. as needed; entering data into computer; reading sales orders, charts, tags and written procedures; printing or writing legibly to complete all required paperwork.
Unscheduled absences may result in failure to meet customer requirements due to insufficient staffing.

Responsibilities

Primary point of contact for assigned customers.
Maintain a daily and constant line of communication with the customer base.
Continually update customers with any necessary information and develop and strengthen customer relationships.
Continually develop product and market knowledge to project industry expertise.
Scrutinize incoming PO’s and enter orders into computer system.
Coordinate customer due dates and production capabilities with the Production and Material Handling departments.
Contacts customers with order status as needed.
Maintain an open communication with Outside Sales rep.
Acquire information/reports to aid in the Outside Sales effort.
Establish and maintain precut quantities based on customer forecast and demands (for J.I.T. programs).
Notify Materials Manager and Production Planning of changes in order quantities and due dates.
Construct and Maintain Spreadsheets and Databases as needed for various monitoring programs.
Generate and distribute CHANGE OF SPECIFICATION forms as required by Quality Assurance Procedure 4.5 "Specification Changes."
Report inquires, quotes, orders, rejections, and customer problems by customer as required.
Maintains computer reports related to finished goods and aged inventory.
Other duties as assigned.