Inside Sales Representative

SWS Equipment•Spokane Valley, WA

2d•Onsite

About The Position

The Inside Sales Representative plays a central role in supporting the sales process and customer experience. This position partners closely with Outside Sales, Marketing, and internal teams to move opportunities forward, keep orders on track, and ensure customers receive timely, accurate communication. This role helps turn leads into active opportunities, supports deals through completion, and keeps sales data organized so the team can operate efficiently and deliver a smooth, professional experience.

Requirements

High school diploma or equivalent required
2+ years of experience in inside sales, sales support, or a customer-facing administrative role
Proficiency with Microsoft Office (Excel, Word, Outlook)
Strong organizational skills and attention to detail
Clear and professional written, verbal, and phone communication skills
Ability to manage multiple priorities in a fast-paced environment
Ability to work collaboratively across departments

Nice To Haves

Experience supporting outside or field sales teams preferred
Experience with CRM and ERP systems preferred
Ability to travel occasionally, as business needs require (up to 10%)

Responsibilities

Partner with Outside Sales Representatives to support active opportunities, prepare quotes and proposals, and help move deals forward
Serve as a go-to contact for customers with questions about products, orders, and timelines
Follow up on quotes, leads, and customer inquiries to maintain momentum and responsiveness
Track orders through key post-sale milestones such as delivery, inspections, shipping, and training
Coordinate with service, parts, accounting, and sales teams to resolve order or documentation issues
Help manage inbound leads from phone, email, and website and ensure they are routed and followed up on appropriately
Support approved marketing campaigns through customer and prospect follow-up
Assist with maintaining accurate customer data, lists, and segmentation in CRM systems
Support trade shows, customer events, product launches, and related follow-up activities
Share customer feedback, objections, and market insights to help inform sales and marketing strategy
Maintain accurate quotes, orders, contracts, and opportunity data in CRM and ERP systems
Help ensure pricing, documentation, and customer information meet internal standards
Support reporting needs such as sales activity, pipeline updates, and order status
Assist with data cleanup, audits, system updates, and process improvement efforts that make the sales process more efficient