Inside Sales-Representative

Marmon Holdings, Inc.•Anaheim, CA

80d•$44,000 - $66,000•Onsite

About The Position

Nylok LLC, as part of the global industrial organization Marmon Holdings (backed by Berkshire Hathaway), is seeking an Inside Sales Representative. This role is responsible for providing overall customer service, data entry, and maintaining relationships with existing customers to manage and increase sales volume. The position involves receiving and processing quote packages, including drawing interpretation, recommending pricing, and entering orders. It also includes entering new part numbers for proper reporting, managing customer expedite requests, and representing Nylok at trade shows. The role requires managing incoming orders, tracking progress, and overseeing product shipments through the IQMS system. Additionally, it involves following up on customer quotes and product sample orders, responding to customer information requests, and contacting customers regarding ready-to-ship orders. Providing technical support and applying the 80/20 theory to the customer base are also key aspects. The role requires planning and prioritizing schedules to meet annual goals set by management and updating the production schedule as necessary. This is a Monday-Friday, in-office position.

Requirements

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
Team Work - Contributes to building a positive team spirit; Puts success of team above own interests.
Communication; Oral and Written - Speaks clearly and persuasively in positive or negative situations; Responds well to questions. Writes clearly and informatively in a professional manner.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Motivation - Sets and achieves challenging goals; Highly self motivated; Results driven.
Planning/Organizing - Prioritizes and plans work activities; Sets goals and objectives.
Professionalism - Follows through on commitments.
Well-developed oral and written communication skills.
Demonstrated creative problem solving skills.
Understanding of various computer applications.
Minimum of 2-5 years similar experience in a manufacturing environment.

Nice To Haves

Bachelor’s Degree preferred or equivalent combination of education and experience.

Responsibilities

Provide overall customer service, data entry, and maintain relationships of existing customers to manage and increase sales volume.
Receive and process quote packages including drawing interpretation.
Recommend pricing.
Enter orders, both process-only and source and supply orders requiring inventory purchases.
Enter new part numbers into system for proper reporting.
Enter customer expedite requests.
Represents Nylok at various trade show activities.
Manage incoming orders, track progress and oversee product shipments through IQMS system.
Follow-up on customer quotes and product sample orders as assigned by Business Development Managers or Operations Managers.
Respond to requests from customers for information; contact customers regarding orders that are ready-to-ship.
Provide technical support to customers as necessary.
Apply the 80/20 theory and practices to the customer base.
Plan and prioritize schedule to meet goals established annually by the GM/BUM.
Update Production Schedule as necessary.
Other duties as assigned by management.