Inside Sales Representative
About The Position
The Inside Sales Representative is an integral member of the sales and customer service team, providing frontline support to both new and existing customers. This role combines customer service and inside sales responsibilities and requires a comprehensive understanding of products, pricing, order entry processes, and industry standards. The representative must be capable of professionally assisting a wide range of customers, including Construction, Special Event, Seasonal, and Long-Term clients, while collaborating effectively with diverse team members. The position operates in a fast-paced environment where adaptability, attention to detail, and a strong commitment to excellence are essential for success.
Requirements
- 1–2 years of sales experience - inside sales, account management, or customer-facing roles preferred
- Comfortable with both inbound and outbound phone-based sales
- Strong verbal and written communication skills - friendly, confident, and clear
- Self-motivated with the ability to manage a pipeline and hit targets
- Proficiency with CRM tools and basic computer skills (Salesforce, ServiceCore, Microsoft Office, email)
- A positive, team-first attitude that fits our family-owned culture
- Legally authorized to work in the United States
- Minimum one year of inside sales or customer service experience preferred
- Demonstrated experience using computer-based systems, including CRM platforms such as Salesforce and order management software such as ServiceCore
Nice To Haves
- Experience in construction, events, or service industries is a plus - but not required
Responsibilities
- Respond promptly to inbound inquiries from contractors, event coordinators, municipalities, and residential customers; handle calls professionally and route to appropriate departments when necessary.
- Qualify leads, build quotes, and close sales for portable restroom rental, service agreements, and related products; prepare spreadsheet-based proposals and cost estimates.
- Manage and grow an assigned account base through regular outreach, check-ins, and renewal conversations.
- Deliver total customer care - maintain a professional, positive attitude and ensure high levels of customer satisfaction by educating customers on operational standards.
- Provide product recommendations and pricing guidance across all offerings, including toilets, trailers, sinks, special event services, construction, seasonal, and long-term rentals.
- Demonstrate full knowledge of the customer service lifecycle, including order entry, documentation, complaint resolution, inventory availability, service issues, and accounts receivable inquiries.
- Accurately enter customer and order information into Salesforce CRM and ServiceCore dispatching and order management systems.
- Utilize construction bidding software to identify and bid on relevant projects.
- Coordinate with operations and dispatch to ensure seamless delivery of the SOCO® Service Guarantee.
- Track activity metrics and contribute to weekly sales reporting.
- Generate new sales leads and identify potential business opportunities.
- Represent The Throne Depot brand with professionalism, positivity, and a commitment to customer satisfaction.
- Perform additional duties as assigned.
Benefits
- Paid time off and holidays
- Supportive, family-owned team environment
- Room to grow - we promote from within
- Be part of a recognized brand with the SOCO® Service Guarantee behind you
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
