Inside Sales Representative

General Insulation Company•Fort Worth, TX

12d•Onsite

About The Position

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team. This role works under the direction of the General and Operations Manager and collaborates with the outside salesperson to develop and implement sales strategies to meet branch sales goals. The ideal candidate will be fluent in both Spanish and English, possess excellent communication skills, and have a strong understanding of industry processes, materials, and costs. This position involves significant customer interaction, order processing, and collaboration with various departments to ensure customer satisfaction and efficient operations.

Requirements

High school Diploma
3-5 years of Customer Sales Experience
Must be fluent in Spanish and English
Must possess excellent communication skills
Detail Oriented
Detailed knowledge of industry processes, materials and costs are vital.
Ability to learn quickly

Responsibilities

Collaborate with the outside salesperson to develop and implement sales strategies to meet branch sales goals.
Communicate with customers via phone, email, and other channels to understand their needs, provide product information, and address inquiries or concerns.
Conduct 10+ daily outbound sales calls to prospects and existing customers to generate leads, promote products, and secure orders.
Build and maintain strong customer relationships by providing exceptional service and support throughout the sales process.
Assist customers with order placement, pricing, availability, and delivery schedules, ensuring accuracy and satisfaction.
Coordinate closely with the outside salesperson to follow up on leads, provide sales support, and facilitate customer visits or meetings.
Process orders accurately and efficiently using our CRM system or order management software.
Monitor sales metrics, track progress against targets, and provide regular updates to the sales team and management.
Collaborate with other departments such as logistics, finance, and customer service to resolve issues and ensure smooth order fulfillment.
Stay informed about industry trends, market conditions, and competitor activities to identify sales opportunities and drive growth.
Ensure pricing and packing slip matches when receiving or shipping material.
Determine appropriate billing situations: COD/Cash/CC/Invoice.
Responsible for daily credit card processing needs and EOM report for credit card sales.
Provides consistent communication with warehouse personnel to ensure customer needs are met.
Assists in warehouse and additional functions per General or Operations Manager.
Collect mail, faxes and Federal Express and distribute.