Inside Sales Representative

Flow Control Group • Charlotte, NC

10d

About The Position

We are seeking a motivated and customer-focused Inside Sales Representative to join our dynamic team. In this role, you will be instrumental in managing incoming sales inquiries, supporting our outside sales force, and ensuring exceptional customer experiences. You will handle a variety of tasks, from preparing quotes to resolving customer issues, all while contributing to our sales growth strategies.

Requirements

• Bachelor’s degree or equivalent experience
• Excellent multitasking and organizational skills, capable of thriving in a high-paced environment.
• Strong self-motivation and the ability to work effectively under minimal supervision.
• Exceptional communication and interpersonal skills, with a talent for building relationships with customers and team members.
• Works well with others.
• Proficiency in Microsoft Office
• Demonstrated ability to learn and understand technical product information.
• A commitment to providing outstanding customer service and support.

Responsibilities

• Handle incoming sales calls with the aim of fostering positive customer relationships and generating sales.
• Support outside sales representatives and the engineering department with administrative tasks, project coordination, and customer communication.
• Prepare and deliver accurate quotes for equipment and services to meet customer needs.
• Provide exceptional customer service, resolving queries and issues in a timely and professional manner.
• Collaborate with the team to identify and implement strategies for sales growth and customer satisfaction.
• Maintain up-to-date knowledge of company’s product lines and services as well as its competitive positioning.
• Ensure all sales activities are recorded in the company's operating system, maintaining accurate records and reports.
• Be willing to assist other departments like shipping and receiving, accounts receivable when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level