Inside Sales Representative

Cleveland-Cliffs

16d • Onsite

About The Position

Koil Metals, a wholly owned business of Cleveland-Cliffs, is seeking an Inside Sales Representative in Detroit, MI. This position is responsible for supporting customers, managing orders, maintaining strong customer relationships, and assisting with sales activities to ensure a high level of customer satisfaction.

Requirements

• High School Diploma or GED required
• Previous customer service, inside sales, account support, or related experience preferred.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Ability to build positive relationships with customers and internal teams.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work effectively in a fast-paced environment.
• Pre-employment background check, physical, and hair drug screen required.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Provide outstanding customer service to existing and prospective customers via phone, email, and in-person interactions.
• Respond to customer inquiries, process orders, and provide product, pricing, and delivery information.
• Support sales efforts by identifying customer needs, generating quotes, and following up on sales opportunities.
• Handle inbound customer and sales calls, ensuring timely and professional resolution of requests.
• Maintain strong relationships with customers through consistent communication and service.
• Coordinate with operations, logistics, and sales teams to ensure accurate order fulfillment and on-time delivery.
• Investigate and resolve customer concerns related to orders, shipments, billing, or product availability.
• Enter and maintain customer, order, and sales information within company systems.
• Prepare reports and documentation related to customer accounts and sales activities.
• Assist with account management and customer retention initiatives.
• Perform other duties as assigned.

Benefits

• competitive pay opportunities
• health insurance
• retirement plan
• education assistance
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED