Inside Sales Representative
About The Position
As a Specialist, Success Advisor focused on our fintech products, you’ll help our service professionals (our Pros) strengthen their businesses by driving adoption of our fintech products, increasing credit card (CC) attachment, and connecting Pros with our consumer products. Through consultative selling, you’ll uncover each Pro’s day-to-day challenges and goals, connect them with the right solutions, and show how those solutions add value. Your empathy and understanding of their pain points will help you build trust and create lasting relationships that go beyond transactional sales. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
Requirements
- 1+ years experience in a similar customer facing, sales, or retention role
- Proven success working with cross-functional teams, and building strong relationships internally and externally
- CRM experience strongly preferred
Nice To Haves
- Excellent written/verbal communication skills
- Strong problem solving skills
- Motivation, drive, and a self-starting attitude
- Ability to understand customer needs and meet those needs with a successful product sale
- Goal and results-driven
- Experience using AI tools to increase quality and efficiency of work
Responsibilities
- Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
- Handle a full sales cycle from booking to close, and engagement
- Work collaboratively with a team to drive new attachment of service professionals to increase usage as a percentage of Pro’s total GMV and increase MRR per account managed
- Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
- Understand and adapt to our ongoing product and technology developments
- Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
- Maintain daily activity metrics blended between calls and attended demos
Benefits
- medical
- dental
- vision
- life
- disability
- 401(k)
- Paid holidays
- flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- health care insurance (medical, dental, vision, disability)
- employee assistance program
- 401(K)
- flexible time off
- paid parental leave
- tech reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
