Inside Sales Representative

Fastener Innovation Technology•Compton, CA

18h

About The Position

Sales Representative is responsible for managing assigned customer accounts, as to achieve the performance objectives set by management, in particular bookings and shipment goals, as well as other KPI’s established by the Inside Sales Team Leader and CEO

Requirements

Minimum of three (3) years of experience in Customer Service or Sales Representative role an/or equivalent.
Knowledge of aerospace customer base.
Solid understanding of aerospace fastener part numbers.
Proactive problem solver.
Strong phone and email professional etiquette skills
Ability to convey information effectively over phone and email.
Knowledge and experience in the use of Microsoft Office; Word, Excel, Outlook.
Must be able to communicate at all levels
Sales Orientation – Actively looking to develop and capture sales opportunities.
Service Orientation – Actively looking of ways to help people, diffuse dissatisfied customer situations
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Negotiation – Bringing others together and trying to reconcile differences.
High school diploma or general education degree (GED) or equivalent
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons as defined by 22.C.F.R

Responsibilities

Fully manage assigned customer accounts, including proper handling of quotes, purchase orders, RMA’s and any other transactions as required for assigned accounts.
Establish, build, and maintain strong relationships with assigned customer accounts via daily, weekly, monthly communication, including emails and phone calls.
Perform customer visits as needed to develop and maintain key relationships.
Work with assigned customer accounts to identify and develop sales opportunities.
Act as a liaison between assigned customer accounts and internal department to address any open customer issues.
Achieve account performance objectives in support of Company Targets.
Facilitate internal communications related to specific customer issues, including planning, engineering, quality, shipping, etc.
Coordinate with team members to optimize sales efforts.
Input required data into the Sales/ERP system and cross-check the accuracy of data input by other team members.
Provide necessary data and reports as required by the Inside Sales Team Lead.
Maintain paper and digital records for assigned customer accounts.
Adhere to all Sales Department and corporate policies and procedures.
Performs record keeping, data entry, housekeeping, and follows safety regulations.
Other duties may be assigned.