Deficiencies Inside Sales Representative

Johnson Controls•Albuquerque, NM

3d•Onsite

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Requirements

High School Diploma or Equivalent
Excellent presentation and verbal communication skills
Proficient with Microsoft Office programs, excel, word, and web-based programs.
Highly motivated and success-driven
Must be able to complete a defined training program.
Ability to successfully close sales with a positive customer experience
Good computer skills are essential.
Must be process-oriented and energetic.

Nice To Haves

Associate or Bachelor's degree
Fire Suppression Industry experience.
Administrative experience
High customer phone call background, with an emphasis on telephone prospecting
Administration background
Mechanical or electrical field service experience.
Three years of inside sales experience
Customer service background

Responsibilities

Sell repair work that has been identified during contracted fire and life safety system inspections.
Prepare proposals and follow up on delivered quotes.
Gain commitment from the customer over the phone.
Communicate promptly and regularly with customers regarding all systems integrity issues, recommendations, and any other solutions that have been quoted.
Develop positive ongoing relationships with customers.
Maintain and update an inspection deficiency tracking system daily.
Report progress and metrics to management weekly and monthly.
Deliver sales to an assigned quota.
Act as the primary point of contact within the district office for customers with identified systems integrity issues and team with other sales reps for quoting and selling system repairs if required.
Interface effectively with the service department to ensure delivery and improved service repairs.