Inside Sales Representative

Style Crest Enterprises Inc•Phoenix, AZ

13d•Onsite

About The Position

Westland Distributing is seeking an Inside Sales Lead for their Phoenix, Arizona branch. This role is crucial for driving profitable growth by delivering outstanding customer service, maximizing order value, and ensuring repeat business. The Inside Sales Lead will manage inbound customer inquiries and outbound selling efforts, setting an example for other Inside Sales associates and handling escalations. The Sales Counter is the primary point of contact for all sales and customer service needs, involving in-person and phone interactions to create quotes, place orders, research issues, and ensure accurate and timely order fulfillment. Excellent customer service, ability to work under pressure, and attention to detail are essential. The ideal candidate is driven, seeks growth, and embodies core values of prioritizing relationships, taking ownership, being positive, and achieving results.

Requirements

3+ years of experience in a sales role; parts counter sales experience a plus
Construction / building materials / manufactured housing experience required
Outgoing relationship builder who quickly and easily connects with people
Exhibits humility and a servant leader mentality
Excellent communication skills
Highly organized with strong attention to detail and time management skills
Proficient in Microsoft Office suite; become proficient in Sage 100
Strong work ethic with a desire to leave things better than you found them
Eagerness to grow professionally and take on new challenges
Solution oriented with a positive, can-do attitude

Nice To Haves

parts counter sales experience a plus

Responsibilities

Consistently meet or exceed monthly Phoenix Branch sales targets
Manage sales inquiries for customers in person at the parts counter, over the phone and via email
Manage and resolve customer questions and issues related to quotes, orders and deliveries
Create quotes and sales orders for customers using Sage 100
Build and maintain strong customer relationships with a focus on customer retention
Probe customers for opportunities to increase sales and/or satisfaction at every interaction
Continually develop product knowledge in order to effectively support our customers and sell our full line of products
Provide leadership by example for all inside counter sales representatives and be the point of escalation for larger opportunities and upset customers
Lead the counter team in regularly prospecting within territory for new business using internet, outbound phone calls, and referral requests
Complete special projects as needed