Inside Sales Representative

Wieland•Buffalo Grove, IL

1d•Onsite

About The Position

Wieland is hiring an Inside Sales Representative. The Inside Sales Representative will be responsible for customer contact for daily business processes. Handles customer request and/or initial complaints, performs order entry, revisions to SAP, issues credit/debit requests, releases material for shipment and coordinates with Shipping. Coordination with Production Control to meet customer needs. This role is located in Wheeling, IL and will be fully on-site. Base Salary Range: $49,953-$74,929. May be eligible for a variable compensation plan bonus based upon company performance within fiscal year cycle. At Wieland, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, our ranges reflect our good faith estimate to pay fairly. The final pay offered to a successful candidate will be based upon various factors unique to each individual that may include but are not limited to years of experience, industry knowledge, technical skills, education, qualifications, etc.

Requirements

High School diploma or equivalent
Associate’s degree or comparable experience in customer service role
Ability to clearly and accurately communicate information both verbally and in written form
Office environment. No heavy lifting required.
Daily activities include extended periods of sitting at desk and computer, utilizing computer software, answering phone and servicing customer requests.
Daily interaction with a variety of personalities requiring the use of tact and diplomacy
Ability to travel to customers and other company locations periodically (est. 10%)
Proficient in Microsoft Office applications

Nice To Haves

SAP system knowledge and experience preferred

Responsibilities

Acts professionally as company representative in dealings with customer inquiries and requests
Enters purchase orders into SAP, ensures correct pricing on all sales orders (fabrication and metal values including any additional adders)
Confirms orders with customers
Requests and documents metal fixations when applicable
Revises sales orders per customers’ request and informs pertinent departments
Issues credits and debits for quality and financial needs
Maintains pricing and commercial terms
Reconciles month-end reporting
Files all associated paperwork in SAP with the associated SAP document
Coordinates shipments with Production Control and Shipping Departments
Coordinates with production staff
Answers incoming calls from customers
Serves as the link of communication between key customers and internal teams
Cross train with other Sales Representatives to develop a working knowledge of the requirements of all customer accounts
Works with FI to coordinate collection activities and monitoring of outstanding balances.
Releases material for shipment
Informs Inside Sales Manager/Supervisor of any needed changes to the Customer Terms Portfolio
Informs Inside Sales Manager/Supervisor of any part numbers that do not have pricing entered into SAP
Communicates with customers about products, prices, terms & conditions, and lead times
Coordinates import-orders with colleagues in Germany
Plays an integral part in generating new sales processes and communication between our facilities
Ensures the correct products and services are delivered to customers in a timely manner
Develops trust relationships with a portfolio A/B/C customers
Resolves any issues and problems faced by customers and deals with complaints to maintain trust
Supports other TS.NA locations as needed